Event Manager - Louisville

$115,000 - $125,000/Yr

Urban Air Adventure Parks - Louisville, KY

Full-time - Mid Level

Louisville, KY

About the position

The Event Manager at Urban Air Adventure Parks is responsible for planning, coordinating, and executing a variety of events, including birthday parties, corporate events, and special occasions. This role requires a highly organized and customer-focused individual who can manage multiple tasks in a fast-paced environment while ensuring an excellent guest experience. The Event Manager will work closely with clients to customize events, oversee event operations, and lead a team of event staff.

Responsibilities

• Work closely with clients to understand their event needs and preferences.
• Develop event plans, timelines, and schedules to ensure all details are covered.
• Drive event sales by reaching out to potential clients, giving tours of the facilities, and presenting tailored event packages.
• Oversee event setup, breakdown, and operations, ensuring that all activities run smoothly.
• Troubleshoot any issues during events and make on-the-spot adjustments.
• Lead and manage a team of event staff, providing clear instructions and ensuring everyone understands their roles and responsibilities.
• Work with third-party vendors to ensure all aspects of the event are well-coordinated.
• Maintain high levels of guest satisfaction by addressing any concerns or special requests and providing exceptional service.
• Monitor event budgets, negotiate with vendors, and control costs to ensure profitability.
• Partner with the marketing team to promote events and activities.
• Collect feedback from clients, conduct post-event evaluations, and use insights to improve future events.

Requirements

• Minimum 3 years of event planning or event management experience, preferably in a hospitality, entertainment, or recreation setting.
• Bachelor's degree in Hospitality Management, Event Planning, Marketing, or related field (preferred, but not required with relevant experience).
• Strong organizational skills with the ability to multitask and manage time effectively.
• Excellent communication and interpersonal skills for engaging clients and leading a team.
• Sales-oriented mindset with experience in driving event sales.
• Problem-solving skills and the ability to stay calm under pressure.
• Proficiency in Microsoft Office and event management software.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance