Event Manager

Loews - Rosemont, IL

Full-time - Entry Level

Rosemont, IL

11-50 employees

Accommodation

About the position

Situated between the energy of Downtown Chicago and the convenience of the nation's busiest airport, Loews Chicago O'Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities, and upscale accommodations, our property is truly an O'Hare Oasis. Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable, and local travel experiences for guests. Loews Hotels & Co is seeking an Event Manager to provide outstanding levels of service in coordination and execution of convention, meeting, and rooms-only event business. This role is responsible for all event details and execution from the time of assignment through event dates until final payment processing. The Event Manager partners with all hotel operating departments to ensure all group-related events, guest room stays, and other activities are executed as planned using client specifications and Loews Hotels standards. This team member will consistently achieve an outstanding level of service, exceed client expectations, be an asset to the overall hotel operation, and in turn, generate repeat business to the property and to Loews Hotels. The ideal candidate is a creative solution seeker who exercises flexibility to determine the best outcomes. They will be an effective communicator, leading all interactions with empathy and professionalism, and a forward thinker with an analytical approach to drive positive progress. Detail-oriented while maintaining a big picture focus, the Event Manager will be a masterful time manager, skilled in balancing multiple projects and deadlines.

Responsibilities

• Review all assigned group files including contracts and addenda for accuracy.
• Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners.
• Build client relationships through maintenance of consistent, professional communication and support.
• Outline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs.
• Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process.
• Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs.
• Prepare impactful group resumes containing all relevant event information needed for successful operational execution.
• Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments.
• Determine event needs for pre-convention and other internal or guest-facing planning meetings for all assigned groups, then coordinate and lead those meetings.
• Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents.
• Accurately forecast and report out on group food and beverage spend.
• Oversee group room block performance, and report out on rooms utilization.
• Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals.
• Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings.
• Other duties as assigned.

Requirements

• Minimum one year of experience in event management, sales, or related experience, in a full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality role.
• Knowledge of hotel operational departments.
• Must be able to partner effectively with clients, guests, and all levels of hotel staff and management.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Delphi experience preferred; Diagramming software experience preferred.
• Must be able to work a flexible schedule, including weekends and holidays, as needed.

Benefits

• Health insurance
• Tuition reimbursement
• 401(k) matching
• Paid sick time