Event Manager

$66,560 - $70,000/Yr

Sharks Sports And Entertainment - San Jose, CA

Part-time,Full-time - Mid Level

San Jose, CA

About the position

The Event Manager will be responsible for managing, monitoring, and supervising event logistics and planning of assigned games, concerts, family shows, ice shows, and more at both SAP Center at San Jose and Tech CU Arena in San Jose, CA. This role is critical to the daily operations at Sharks Sports & Entertainment, serving as the primary representative to both external clients and internal stakeholders. The Event Manager will ensure success across all aspects of the business by being the conduit of information for all front of house and back of house activities. Relationships are essential, and this position will contribute significantly to developing and maintaining those relationships with all parties involved. In addition to event-specific responsibilities, the Event Manager will supervise and provide daily direction to the Event Coordinators. The role involves managing relationships between the arenas and all stakeholders, including hockey team staff, clients, promoters, partners, and vendors. The Event Manager will evaluate and provide support for requested set-ups and logistics during advance planning, generate event CADs to support ticket office operations, and obtain technical/production riders and other pertinent details of the event. They will also be responsible for ordering special request items and developing event notes and outlines for assigned events at least five days prior to the event. On event days, the Event Manager will supervise and coordinate facility safety and readiness, ensuring compliance with facility policies and government regulations. They will provide all event expenses to the booker for settlement in a timely manner and manage post-event responsibilities, including inventorying, cleaning, and resetting house equipment for the next event. The Event Manager will also produce post-event reports documenting key information about the event and assist with running Operations Managers Meetings to provide pertinent details for upcoming events. This position requires strong leadership skills, as the Event Manager will oversee between four to six part-time Event Coordinators, including onboarding, task assignment, scheduling, payroll approvals, and disciplinary actions.

Responsibilities

• Manage relationships between the arenas and all stakeholders such as hockey team staff, clients, promoters, partners, and vendors.
• Evaluate and provide support for requested set-ups and logistics during advance planning.
• Generate event CADs to support ticket office operations and production needs.
• Obtain technical/production riders, security riders, rigging information, and other pertinent details of the event.
• Order special request items such as furniture, heavy equipment, and show gas.
• Develop and disseminate event notes/event outlines for assigned events at least five days prior to the event.
• Supervise and coordinate facility safety and readiness prior to event day/event arrival.
• Direct Building Services & Conversions with the floor and arena set-up to ensure compliance with building policy and life safety code.
• Enforce all facility policies and government/legal regulations such as ADA law and life safety code.
• Provide all event expenses to the booker for settlement in a timely manner.
• Supervise inventorying, cleaning, and re-setting of house equipment for the next event.
• Manage event expenses, including closing and processing all outstanding purchase orders and financial obligations post-event.
• Produce a post-event report documenting key information about the event.
• Assist with running the Operations Managers Meetings to provide pertinent details for upcoming events.
• Attend department meetings to discuss staffing of Event Coordinator group and general building procedures.
• Oversee the Booking & Events storage cage and equipment, maintaining existing inventory and researching new inventory for procurement.
• Manage between 4 and 6 Part-Time Event Coordinators, including onboarding, assigning daily tasks, scheduling, payroll approvals, and disciplinary actions.

Requirements

• Bachelor's degree or comparable work and/or educational experience.
• Two (2) or more years related experience and/or training in the public assembly industry, preferably in arenas.
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, safety regulations, and event-related services.
• Ability to read, understand, and implement various show riders.
• Engage in problem solving and decision making governed by procedure and guided by policy.
• Possess or be willing to obtain any licenses, certificates, or training required by local, state, or national authorities for the operation of the equipment found in the facility.
• Operate equipment such as light trucks, pallet jacks, forklifts, or other light power-driven equipment.
• Operate standard office equipment including personal computers using Windows, Microsoft Office software, and applicable event software.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.

Nice-to-haves

• Event staff supervisory experience preferred for management of part-time Event Coordinators.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Free parking
• Health insurance
• Paid holidays
• Paid time off