Event Manager

Arizona Grand Resort And Spa - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

11-50 employees

Administrative and Support Services

About the position

The Event Manager at Arizona Grand Resort & Spa is responsible for the professional coordination of various events, including weddings, galas, conventions, and meetings. This role involves building and maintaining client relationships, ensuring customer satisfaction, and maximizing revenue while protecting the resort's assets. The Event Manager will also mentor team members and collaborate with various departments to ensure successful event execution.

Responsibilities

• Respond in a timely manner to internal and external customers.
• Systematically establish, build and maintain positive relationships with clients.
• Design and sell events that meet client needs while being creative and maintaining profitability.
• Protect the Resort's assets by maximizing revenues and optimizing use of on-site inventory and function space.
• Assist with sales site inspections and conduct planning sites as needed.
• Maintain accurate information and revenues in Amadeus for accurate forecasting.
• Introduce key operations personnel to client or on-site contact.
• Follow-up with client after function to ensure customer satisfaction and address any challenges.
• Forecast group rooms with assigned GRC accurately.
• Mentor Group Housing Coordinators and assigned Assistant to develop leadership skills.
• Collect all deposits according to contractual terms and work with billing to ensure all monies are collected in advance.
• Continuously follow up to gather all pertinent information from customers.
• Interface with outside vendors as needed.
• Prepare event orders, set-up diagrams, group resumes, and other informational forms accurately and timely.
• Work with all internal departments to coordinate needs of groups.
• Communicate with Sales, Front Office and Reservations to coordinate guest room blocks and special reservation needs.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services.
• Plan and conduct pre and post-convention meetings with clients and respective departments.

Requirements

• High School Diploma or equivalent required; college degree preferred.
• Minimum of one (1) year in hospitality sales and/or Catering/Event Management experience required.
• Knowledge of hotel food and beverage, Amadeus, and basic AV equipment.
• Ability to utilize Microsoft Office including Word, Excel, and Outlook.
• Ability to effectively deal with internal and external customers, requiring patience, tact, and diplomacy.
• Ability to resolve conflict in an effective manner.
• Ability to lift, grasp, carry and/or push up to 20 pounds.
• Ability to work a flexible schedule, including shifts requiring standing, walking, or sitting for long periods.

Benefits

• Competitive Salary
• Medical/Dental/Vision Insurance
• 401K
• Employee Assistance Program
• Hotel Stay Benefits
• Golf Discounts
• Spa Discounts
• Car Rental Discounts
• Company Discounts with Verizon