Event Manager

Marriott International - Burlington, VT

Full-time

Burlington, VT

Accommodation

About the position

The Event Manager plays a crucial role in delivering high-quality, value-added professional convention services that meet or exceed guest expectations. This position is responsible for producing Banquet Event Orders (BEOs) and convention resumes, ensuring that all necessary information is properly distributed to relevant departments for groups booked through the Sales department. The Event Manager maintains detailed files, records, and trace systems, which includes documenting all correspondence and notes in the CI-TY system. In this role, the Event Manager verifies all space requirements and meeting room setups with clients, ensuring that public spaces needed for conventions are well-maintained and in good condition. A thorough understanding of reservation procedures and sales filing systems is essential. The Event Manager organizes all details of the BEOs, ensuring that special arrangements, food and beverage needs, and requisitions are accurately addressed. They are responsible for determining any revisions in agendas, reconfirming blocked space with CI-TY, and releasing any space that is no longer required. Effective communication with clients is key to finalizing events, which includes confirming starting and ending times, guarantees, audio/visual needs, and food and beverage requirements. The Event Manager checks on VIP rooms and amenities on the day of arrival and monitors all scheduled functions throughout the day. They keep all departments informed of any changes in client requirements and maintain warm, hospitable guest relations in all interactions. Additionally, the Event Manager fosters positive employee relations in a supportive environment, collaborates closely with the Banquet Manager and Banquet department to ensure a clear understanding of client needs, and works to increase guest satisfaction scores while reducing complaints by ensuring prompt, courteous, and proper services. Regular attendance at communication meetings, such as business reviews and staff meetings, is also part of the role.

Responsibilities

• Produce Banquet Event Orders (BEOs) and convention resumes, ensuring proper distribution to all relevant departments.
• Maintain detailed files, records, and trace systems, including recording all correspondence and notes in CI-TY.
• Verify all space requirements and meeting room setups with clients.
• Ensure that public spaces needed by conventions are properly maintained and in good condition.
• Organize all details of the BEOs, including special arrangements, food and beverage needs, and requisitions.
• Determine revisions in agendas, reconfirm blocked space with CI-TY, and release any space no longer required.
• Communicate with clients to finalize events, including starting and ending times, guarantees, A/V, and food and beverage requirements.
• Check on VIP rooms and amenities on the day of arrival.
• Monitor all scheduled functions throughout the day and keep all departments informed of any changes in client requirements.
• Maintain warm, hospitable guest relations in all guest contacts.
• Foster positive employee relations in a supportive environment.
• Work closely with the Banquet Manager and Banquet department to ensure an understanding of client needs.
• Increase guest satisfaction scores and lower guest complaints by ensuring prompt, courteous, and proper services.
• Communicate effectively within and between departments.
• Attend regular communication meetings (business review, staff, BEO).

Requirements

• 1-2 years previous hotel sales or client servicing experience required.
• 2-3 years previous sales or convention services management experience in a hospitality environment preferred.
• Working knowledge of Word, Excel, and the Internet required.
• Working knowledge of CI-TY and Meeting Matrix (or similar system) preferred.
• College degree preferred.
• Excellent communication skills to clearly communicate with guests, customers, management, and employees.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as discounts, percentages, and package breakdowns.
• Ability to apply concepts of basic algebra and geometry.
• Knowledgeable in all aspects of the catering business, including service, room styles, services offered, menu design, setup, and teardown.
• Ability to solve practical problems and deal with a variety of concrete and abstract variables.