Event Manager

$70,000 - $72,000/Yr

Hilton - La Jolla, CA

Full-time - Entry Level

La Jolla, CA

Accommodation

About the position

The Event Manager at Hilton La Jolla Torrey Pines is responsible for executing and coordinating exceptional events at the hotel, ensuring a seamless experience from pre-event planning to post-event follow-up. This role involves working closely with sales, hotel departments, and clients to maximize revenue and deliver outstanding service, all while embodying the values of Hilton's hospitality culture.

Responsibilities

• Organize, plan, and prioritize duties by developing plans and goals.
• Communicate timely with internal and external clients via various channels.
• Create and maintain relationships with clients to meet and exceed expectations.
• Demonstrate knowledge of job systems, products, and processes.
• Resolve conflicts and negotiate with clients while handling complaints and grievances.
• Sell and influence both internal and external clients.
• Make decisions and solve problems by analyzing issues and determining solutions.
• Ensure high-quality service by understanding guest needs and providing guidance.
• Participate in customer site inspections and assist with the sales process as necessary.
• Attend to other duties as necessary based on business needs.

Requirements

• 1 year of hotel event management experience.
• Detail-oriented with a passion for hospitality.
• Strong communication skills, both verbal and written.
• Ability to build and maintain client relationships.
• Conflict resolution and negotiation skills.
• Sales and influencing skills.
• Problem-solving and decision-making abilities.
• Knowledge of event planning processes and systems.

Nice-to-haves

• Experience in upselling and offering enhancements for events.
• Familiarity with customer site inspections.

Benefits

• Competitive salary range of $70,000 to $72,000 based on experience and location.