Event Manager

ASM Global-SMG - Grand Rapids, MI

Full-time - Mid Level

Grand Rapids, MI

About the position

The Event Manager is responsible for producing, managing, and executing a variety of events, including sports games, concerts, banquets, and conferences. This role requires a strong understanding of event logistics, production documents, and effective communication across departments to ensure successful event execution. The Event Manager will also serve as a liaison between clients and the facility, ensuring all requirements are met while providing excellent customer service.

Responsibilities

• Produce, manage, and execute events including tenant events, concerts, banquets, and conferences.
• Evaluate rigging overlays for concerts and live productions, ensuring production staff are in contact with local labor and secure necessary engineering evaluations.
• Develop event documents to communicate operational needs effectively across departments.
• Determine proper staffing levels according to event requirements and facility security and safety.
• Ensure timely completion of production requirements, event estimates, and final billings.
• Maintain post-event summaries and correspondence for all events.
• Act as a liaison between the client and facility, ensuring all requirements are met and facility policies are adhered to.
• Provide quality customer service to facility staff, clients, and the general public.
• Work alongside the Front of House Coordinator on customer service initiatives and follow up requests for events as necessary.
• Perform front of house operations as the Front of House Manager when needed.

Requirements

• Bachelor's degree in a related field from an accredited college or university preferred.
• 3 to 5 years of related experience in meeting planning or event planning industries.
• Proven ability to develop, organize, and communicate event documents for large-scale public events.
• Effective communicator and decision-maker in high-pressure, fast-paced environments.
• Ability to organize, plan, and prioritize daily workloads.
• Proven ability to meet stringent deadlines through multi-tasking.
• Skilled in establishing strong customer relations and meeting customer needs.
• Computer proficiency in Microsoft Office and basic office equipment.
• Knowledge of computer-aided design programs (CAD) such as AutoCAD preferred.

Benefits

• Commitment to sustainability and employee recognition programs.