Event Manager

$75,000 - $75,000/Yr

Virgin Hotels New York - New York, NY

Full-time - Mid Level

New York, NY

About the position

At Virgin Hotels New York, we are passionate about creating memorable experiences for our guests and team members alike. The Events Manager plays a crucial role in ensuring that all events run smoothly and exceed expectations. This position requires a high level of coordination and attention to detail, as the Events Manager will be responsible for planning, organizing, and managing all aspects of events booked in our restaurants and meeting rooms. From the initial planning stages with clients to the execution of the event, the Events Manager is the key point of contact, ensuring that everything is in place for a successful gathering. The Events Manager will work closely with the sales and catering teams to understand client needs and expectations. This includes creating Banquet Event Orders (BEOs), reviewing event space requirements, timelines, and equipment needs, as well as finalizing menus, décor, and audio-visual arrangements. The role also involves organizing and leading pre- and post-convention meetings with the hotel team and clients, anticipating needs, and addressing any special requests. On the day of the event, the Events Manager will be present to oversee all details, acting as the first line of communication for any issues that may arise, ensuring guest satisfaction is always the top priority. In addition to event management, the Events Manager is expected to engage in ongoing professional development through Virgin Hotels' training programs. This role requires a highly organized individual who can anticipate needs and deliver exceptional service. A sense of humor and enthusiasm are essential, as we believe that a positive attitude contributes to a better work environment and guest experience.

Responsibilities

• Plan, organize, and manage all details for events booked in restaurants and meeting rooms.
• Create Banquet Event Orders (BEOs) and review event space requirements, timelines, and equipment needs.
• Finalize menus, décor, and audio-visual arrangements for events.
• Organize and lead pre- and post-convention meetings with hotel team and clients.
• Be present at each event to assist with details and ensure guest satisfaction.
• Act as the first line of communication for any potential problems, compliments, or complaints during events.
• Maintain compliance with departmental policies, service procedures, and standards.

Requirements

• Current, legal, and unrestricted ability to work in the USA.
• Associate or Bachelor's degree preferred.
• Minimum 3 years of previous experience with Events and Servicing.
• Ability to compute accurate mathematical calculations.
• Proficient computer knowledge.
• Ability to communicate clearly and pleasantly in English with guests, management, and co-workers.

Nice-to-haves

• Experience in customer service roles.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with other departments and co-workers.

Benefits

• Competitive salary of $75,000 a year.
• Opportunities for professional development and training programs.
• A collaborative and supportive work environment.