Event Manager

Southern Elegance Events - Southaven, MS

Part-time,Full-time - Entry Level

Southaven, MS

Food Services and Drinking Places

About the position

The Events Manager is responsible for overseeing the planning and execution of events at the property, ensuring high-level service throughout all phases of the event process. This role involves coordinating with various departments and customers to deliver seamless events, maximizing revenue opportunities, and providing exceptional customer service. The Events Manager will handle events of average complexity and act as a liaison between sales and service teams.

Responsibilities

• Manage event logistics and operations to ensure seamless execution of events.
• Greet customers during the event phase and coordinate with the Event Operations team.
• Ensure billing accuracy and conduct bill reviews with clients prior to final processing.
• Manage group room blocks and meeting spaces for assigned groups.
• Identify operational challenges and develop solutions in collaboration with property staff and customers.
• Integrate current trends in event management and design into planning.
• Act as a liaison between field salespersons and customers throughout the event process.
• Participate in customer site inspections and assist with the sales process as needed.
• Solicit feedback from property departments to enhance the Event Planner's experience.
• Deliver excellent customer service and encourage the same from other employees.
• Coordinate and communicate event details to customers and property operations.
• Follow up with customers post-event and handle any problems or complaints.
• Conduct formal pre- and post-event meetings to review group needs and feedback.
• Assist in the sales process and revenue forecasting for customer groups.
• Review comment cards and guest satisfaction results with employees.

Requirements

• Must be at least 21 years old.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.
• At least 1 year of experience in event management or a related professional area required.
• Must submit to and pass a background check and drug screen.