Stepstone Hospitality - Des Moines, IA
posted 4 months ago
The Event Manager is responsible for overseeing and coordinating all aspects of banquet functions within the hotel. This role requires a comprehensive understanding of market positioning, banquet and food and beverage revenues, pricing structures, sales strategies, yield management, booking trends, and future hotel planning. The Event Manager will work closely with clients to develop all details of their events, ensuring that every aspect meets the client's expectations and the hotel's standards. In addition to client interaction, the Event Manager must maintain a thorough knowledge of competitive markets outside the area and understand the capabilities and limitations of the hotel and its departments that may impact sales strategies. Following the sales policies and procedures outlined in the annual marketing plan is essential, as is making personal sales calls and conducting site tours for potential clients. The role also involves maintaining professionalism in problem situations, keeping detailed records of discussions with guests, and upselling services to improve revenue generation. The Event Manager will attend trade shows and local events to create networking opportunities and develop creative marketing techniques. Achieving and exceeding individual and team annual goals as established by the marketing plan is a key performance indicator for this position. Furthermore, the Event Manager will be responsible for evaluating and revising the parameters of the rooms merchandising program, achieving budgeted revenues and expenses, and maximizing profitability related to the sales department. Proper procedures for credit control, financial transactions, and the security of financial assets must be maintained. The Event Manager will also respond to and resolve guest requests, complaints, or questions in a courteous and timely manner, ensuring a high level of customer satisfaction.