Event Operations Coordinator (Hospitality Coordinator) # 24-00334

$44,720 - $52,000/Yr

Arc Group - Miami, FL

Full-time - Entry Level

Remote - Miami, FL

101-250 employees

Food Services and Drinking Places

About the position

The Event Operations Coordinator (Hospitality Coordinator) role at ARC Group involves supporting the Global Experience team of a Fortune 500 company in the Tourism industry. This on-site position in Miami, FL, focuses on event logistics, package development, and coordination with various stakeholders to ensure seamless event execution. The role offers the potential for transition from a contract to a permanent position and requires strong communication skills and attention to detail.

Responsibilities

• Research travel trends to enhance the development of 'Pre/Post Cruise' and company experiences, ensuring the inclusion of unique, destination-specific offerings like festivals, tours, and accommodations.
• Build and manage event packages in the reservation system (Res 2.0), overseeing inventory, pricing strategies, rate negotiations, and the timely release of distressed inventory.
• Coordinate weekly operations calls with operators, manage internal communication, and ensure that guests receive accurate pre-arrival information such as welcome letters, tour programs, and arrival details.
• Work closely with operators and shipboard teams to ensure seamless product delivery, supporting training and onboarding efforts while managing communication between all parties.
• Oversee the creation of events in internal systems (MXP, MyAdmin) to maximize visibility, support on-site event execution, and coordinate operational handovers to ensure flawless delivery.
• Assist with other areas of the Destination Experiences Department, including Pre/Post Land Programs, Shore Excursions, and Concierge Services, ensuring smooth operations across all offerings.

Requirements

• 4-year degree or equivalent experience required.
• Minimum 2 years of experience in the tourism industry, preferably in luxury cruises or the hotel industry.
• Fluent in English, both written and verbal; bilingual is a plus.
• Proficient in Microsoft Office Suite and capable of learning and managing multiple systems.
• Must understand event logistics and demonstrate the ability to build and organize event details in online systems.

Benefits

• Health insurance