Event Operations Coordinator

Marriott International - Dallas, TX

Full-time

Dallas, TX

Accommodation

About the position

The Event Operations Coordinator plays a crucial role in ensuring the smooth execution of events by coordinating with group coordinators and hosts prior to functions. This position involves making introductions and ensuring that all arrangements are satisfactory to the guests. The coordinator is responsible for reading and analyzing banquet event orders to gather essential guest information, determine the proper setup, timeline, and specific guest needs, including buffets and action stations. The role requires responding to and fulfilling any special banquet event arrangements, as well as following up to ensure compliance with these arrangements. In addition to event coordination, the Event Operations Coordinator must adhere to all company safety and security policies and procedures. This includes reporting accidents, injuries, and unsafe work conditions to the manager and completing necessary safety training and certifications. The coordinator is expected to maintain a clean and professional appearance, uphold confidentiality of proprietary information, and protect company assets. A key aspect of the role is to welcome and acknowledge all guests according to company standards, anticipate and address their service needs, and express genuine appreciation to guests. Effective communication is essential, as the coordinator must speak clearly and professionally with others and answer telephones with appropriate etiquette. Building and maintaining positive working relationships with colleagues is vital to support the team in reaching common goals. The coordinator must ensure adherence to quality expectations and standards, visually inspect tools and equipment for defects, and perform various physical tasks such as standing, sitting, or walking for extended periods, as well as moving and lifting objects weighing up to 25 pounds. The role may also require navigating narrow or elevated spaces and uneven surfaces, as well as bending, twisting, and reaching as necessary. Other reasonable job duties may be assigned by supervisors as needed.

Responsibilities

• Meet with group coordinators/hosts prior to functions to ensure all arrangements are agreeable.
• Read and analyze banquet event orders to gather guest information and determine proper setup and timeline.
• Respond to and fulfill any special banquet event arrangements.
• Follow up on special banquet event arrangements to ensure compliance.
• Adhere to company safety and security policies and procedures, reporting accidents and unsafe conditions.
• Maintain a clean and professional appearance and uphold confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards and anticipate their service needs.
• Communicate clearly and professionally with others and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with team members to reach common goals.
• Ensure adherence to quality expectations and standards.
• Visually inspect tools and equipment to identify defects.
• Perform physical tasks such as standing, walking, lifting, and moving objects weighing less than or equal to 25 pounds.

Requirements

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience.
• No supervisory experience required.
• No specific license or certification required.