Event Operations Manager

$65,000 - $90,000/Yr

Total Expo - Carson, CA

posted 3 months ago

Full-time - Mid Level
Carson, CA

About the position

Total Expo is a premier trade show company dedicated to creating exceptional live events that drive industry engagement and showcase innovation. We are seeking a skilled and experienced Event Operations Manager to join our team. This role involves overseeing event logistics, managing warehouse operations, and ensuring seamless event execution from start to finish. The Event Operations Manager will be responsible for the comprehensive planning, coordination, and execution of trade shows and events. This role requires a candidate with a proven track record in the live event industry, with extensive knowledge of event operations, logistics, and ideally warehouse management. The ideal candidate will excel in managing complex event requirements, overseeing staff, and ensuring successful event outcomes. In this position, you will oversee all aspects of event logistics, including warehouse labor needs, equipment needs, show site labor needs, equipment rental, and facility coordination. You will ensure that all event requirements are met on time, within budget, and to Total Expo's high standards. Supervising event setup, execution, and teardown will be a key responsibility, as well as promptly addressing any issues that arise. You will also coordinate and schedule fleet maintenance as required, along with on-site equipment rental needs, while identifying, documenting, and implementing opportunities for continuous improvements. Additionally, you will manage and schedule warehouse staff to support event preparation, coordinating with other departments for scheduling purposes. You will be responsible for the preparation, storage, and transportation of event materials, ensuring efficiency and accuracy in logistics. Monitoring warehouse operations to maintain a high standard of organization and safety will be crucial, as will implementing operational policies and procedures to increase workflow efficiency. You will maintain documentation and keep accurate records of warehouse activities and schedules. Budget management will also be a significant part of your role, as you will develop and manage event budgets, tracking expenses and ensuring financial efficiency. Leading and supporting event staff, providing clear direction and training as necessary, will be essential to foster effective communication and teamwork among all event and warehouse personnel. Compliance and safety are paramount, and you will conduct risk assessments and implement safety protocols to safeguard staff, adhering to all OSHA regulations for the warehouse. Finally, you will conduct evaluations of each event to assess performance, gather feedback, and identify areas for improvement, preparing detailed reports on event success, budget adherence, and logistical efficiency.

Responsibilities

  • Oversee all aspects of event logistics, including warehouse labor needs, equipment needs, show site labor needs, equipment rental, and facility coordination.
  • Ensure that all event requirements are met on time, within budget, and to Total Expo's high standards.
  • Supervise event setup, execution, and teardown, promptly addressing any issues that arise.
  • Coordinate and schedule fleet maintenance as required as well as on-site equipment rental needs.
  • Identify, document, and implement opportunities for continuous improvements.
  • Manage and schedule warehouse staff to support event preparation, including coordination with other departments for scheduling purposes.
  • Coordinate the preparation, storage, and transportation of event materials, ensuring efficiency and accuracy in logistics.
  • Monitor warehouse operations to maintain a high standard of organization and safety.
  • Implement operational policies and procedures to increase efficiency of workflow.
  • Maintain documentation and keep accurate records of warehouse activities and schedules.
  • Develop and manage event budgets, tracking expenses and ensuring financial efficiency.
  • Lead and support event staff, providing clear direction and training as necessary.
  • Foster effective communication and teamwork among all event and warehouse personnel.
  • Conduct risk assessments and implement safety protocols to safeguard staff, adhering to all OSHA regulations for warehouse.
  • Conduct evaluations of each event to assess performance, gather feedback, and identify areas for improvement.
  • Prepare detailed reports on event success, budget adherence, and logistical efficiency.

Requirements

  • Bachelor's degree in Event Management, Logistics, Business Administration, or a related field, or equivalent experience.
  • 5+ years of experience in the live event industry, with a strong focus on event operations and logistics.
  • Extensive knowledge of event planning, execution, and post-event processes.
  • Proven experience in managing warehouse operations and staffing.
  • Excellent organizational, multitasking, and problem-solving skills.
  • Strong communication and leadership abilities.
  • Proficiency in event management software and Microsoft Office Suite.
  • Maintain a flexible schedule for work calls, special events, and on-call duties including late nights and weekends.

Nice-to-haves

  • Experience in customer service for 5 years (Preferred)
  • Ability to commute to Carson, CA (Preferred)
  • Ability to relocate to Carson, CA before starting work (Required)

Benefits

  • Health insurance
  • Dental insurance
  • 401(k)
  • Paid time off
  • Vision insurance
  • 401(k) matching
  • Flexible schedule
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