Event Operations Manager

$57,000 - $67,000/Yr

Oak View Group - Miami Beach, FL

Full-time - Mid Level

Miami Beach, FL

Professional, Scientific, and Technical Services

About the position

The Event Operations Manager at the Miami Beach Convention Center is responsible for leading the Event Operations team under the direction of the Director of Event Services. This role involves overseeing scheduling and supervision of housekeeping, event set-up, and groundskeeping, ensuring the venue is maintained in a clean and orderly manner while effectively coordinating with team members to meet client requirements. The position requires strong leadership skills and a focus on operational efficiency to support a world-class event venue.

Responsibilities

• Assist the Director of Event Services in directing, supervising, and scheduling all aspects of event services operations.
• Interface with Event Managers and other internal departments in various settings.
• Respond to event managers' requests for staffing schedules, event estimates, and operational plans.
• Supervise equipment storage and maintain cleanliness of storage rooms and service corridors.
• Maintain equipment and supplies inventory.
• Conduct meetings prior to each shift to review work assignments.
• Prepare daily work orders for Event Operations Supervisors and ensure completion.
• Maintain employee paperwork including attendance and payroll.
• Coordinate regular maintenance for all event operations equipment.
• Develop and manage operating procedures for setup, groundskeeping, and housekeeping.
• Generate labor estimates and submit invoices for event settlement.
• Collaborate with the Director of Event Services on operating and capital budget.
• Manage service contractors for Event Operations equipment and supplies.
• Schedule training for event operations staff to improve efficiencies.
• Maintain and educate staff on the Master Material Safety Data Sheet log.

Requirements

• High School diploma or equivalent education required; some college coursework desired.
• Minimum 3-5 years of experience in supervising or managing a public assembly facility.
• Strong working knowledge of facility housekeeping standards and practices.
• Attention to detail and initiative to maintain a first-class facility.
• Bilingual (English/Spanish) highly preferred.
• Excellent organizational skills and strong customer service skills.
• Ability to interact with employees at all levels and effectively supervise staff.
• Ability to prioritize and handle multiple projects simultaneously.
• Intermediate computer knowledge, including experience with Microsoft Suite.
• Valid driver's license required.

Nice-to-haves

• Previous set-up experience is highly desired.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) savings plan
• 401(k) matching
• Paid time off (vacation days, sick days, and 12 holidays)