Event Operations Manager

Allied Universal-posted 12 months ago
Full-time • Mid Level
Kansas City, MO
Administrative and Support Services
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The Event Operations Manager at Allied Universal® Event Services is responsible for overseeing the day-to-day operations of event management at venues such as sports stadiums and concert halls. This role involves managing administrative functions, ensuring compliance, and maintaining client relations while leading a team to deliver exceptional event security and staffing services. The position requires strategic planning, effective communication, and the ability to manage a diverse workforce to ensure safety and satisfaction at events.

  • Maintain future work schedules by assigning appropriately trained personnel and tracking staff training and certifications.
  • Act in an Event Management oversight capacity to ensure effectiveness of event staff and develop quality assurance programs.
  • Participate in recruitment, interviewing, selecting, and training of new employees, and handle performance appraisals and employee grievances.
  • Establish and maintain an onsite inventory of critical supplies in collaboration with the site team.
  • Make independent decisions when assigning personnel to work schedules to match competencies and reduce non-billable overtime.
  • Select and place direct reports, delegate work assignments, and implement performance improvement plans.
  • Allot open work shifts to maximize event staff utilization and reduce non-billable expenses.
  • Submit procurement orders and make productivity and cost reduction recommendations to management.
  • Act as backup for Scheduling by managing event schedules to ensure adequate coverage.
  • Conduct weekly audits of timekeeping records to ensure accuracy and compliance with company policies.
  • Conduct disciplinary and counseling sessions with staff as needed, ensuring documentation according to company standards.
  • Initiate termination procedures as needed and maintain high employee morale through effective communication.
  • High school diploma or equivalent.
  • Prior work experience as a team leader in event, customer, or protective services industry.
  • Proven ability to influence key business partners and drive organizational change.
  • Strong organization and planning skills with the ability to work in ambiguity.
  • Advanced computer skills and proficiency, especially with Microsoft Office and/or Google Applications.
  • Strong inter-personal and networking skills with the ability to work in a team environment.
  • Excellent oral and written communication skills, able to provide guidance during emergencies.
  • Ability to multi-task and discern patterns in detail.
  • Service in Military Occupational Specialty related to law enforcement or security.
  • Graduate of a Certified Public Safety Academy in law enforcement or firefighting.
  • Bachelor's degree in protective service, business, or related field.
  • Associate's degree in criminal justice with military service.
  • Previous verifiable event security experience.
  • Working knowledge of ABI/WinTeam.
  • Medical, dental, vision, basic life, AD&D, and disability insurance.
  • Enrollment in the company's 401(k) plan, subject to eligibility requirements.
  • Eight paid holidays annually, five sick days, and four personal days.
  • Vacation time offered at an accrual rate of 3.08 hours biweekly.
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