Event Operations Manager

Allied Universal • Kansas City, MO

417d

About The Position

The Event Operations Manager at Allied Universal® Event Services is responsible for overseeing the day-to-day operations of event management at venues such as sports stadiums and concert halls. This role involves managing administrative functions, ensuring compliance, and maintaining client relations while leading a team to deliver exceptional event security and staffing services. The position requires strategic planning, effective communication, and the ability to manage a diverse workforce to ensure safety and satisfaction at events.

Requirements

• High school diploma or equivalent.
• Prior work experience as a team leader in event, customer, or protective services industry.
• Proven ability to influence key business partners and drive organizational change.
• Strong organization and planning skills with the ability to work in ambiguity.
• Advanced computer skills and proficiency, especially with Microsoft Office and/or Google Applications.
• Strong inter-personal and networking skills with the ability to work in a team environment.
• Excellent oral and written communication skills, able to provide guidance during emergencies.
• Ability to multi-task and discern patterns in detail.

Nice To Haves

• Service in Military Occupational Specialty related to law enforcement or security.
• Graduate of a Certified Public Safety Academy in law enforcement or firefighting.
• Bachelor's degree in protective service, business, or related field.
• Associate's degree in criminal justice with military service.
• Previous verifiable event security experience.
• Working knowledge of ABI/WinTeam.

Responsibilities

• Maintain future work schedules by assigning appropriately trained personnel and tracking staff training and certifications.
• Act in an Event Management oversight capacity to ensure effectiveness of event staff and develop quality assurance programs.
• Participate in recruitment, interviewing, selecting, and training of new employees, and handle performance appraisals and employee grievances.
• Establish and maintain an onsite inventory of critical supplies in collaboration with the site team.
• Make independent decisions when assigning personnel to work schedules to match competencies and reduce non-billable overtime.
• Select and place direct reports, delegate work assignments, and implement performance improvement plans.
• Allot open work shifts to maximize event staff utilization and reduce non-billable expenses.
• Submit procurement orders and make productivity and cost reduction recommendations to management.
• Act as backup for Scheduling by managing event schedules to ensure adequate coverage.
• Conduct weekly audits of timekeeping records to ensure accuracy and compliance with company policies.
• Conduct disciplinary and counseling sessions with staff as needed, ensuring documentation according to company standards.
• Initiate termination procedures as needed and maintain high employee morale through effective communication.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company's 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: High school or GED