Event Operations Manager

$47,840 - $54,080/Yr

Bowlero Corporation - Tustin, CA

Full-time - Mid Level

Tustin, CA

10,001+ employees

Amusement, Gambling, and Recreation Industries

About the position

The Event Operations Manager at Bowlero Corp is responsible for overseeing the execution of events, ensuring guest satisfaction, and managing a team of Event Hosts. This role requires exceptional organizational and interpersonal skills to create memorable experiences for guests while maintaining a focus on continuous improvement and team management.

Responsibilities

• Host special events and manage a team of event hosts.
• Oversee all setup of appropriate areas for events.
• Collaborate with Sales and Operations teams to create seamless event experiences.
• Build personal connections with event contacts to exceed guest needs.
• Complete event reporting and utilize guest feedback for improvement.
• Forecast events and schedule event staff appropriately.
• Counsel and discipline staff according to HR guidelines.
• Be available to work varying shifts, including weekends and holidays.

Requirements

• 1 Year+ of Management Experience
• 2+ Years as a Banquet Captain
• Bachelor's degree
• Knowledge of Food & Beverage and Hospitality Industry
• Broad Knowledge of/Experience in Event Planning and Execution
• Proficiency in MS Office Suite and database software preferred
• Knowledge of POS register systems

Benefits

• Healthcare coverage
• Performance-based incentives
• Quarterly incentive kicker of $1500 for group and lane NPS