Manhatta Associates - New York, NY
posted 3 months ago
Manhatta, a restaurant under Danny Meyer's Union Square Hospitality Group, is seeking an Event Operations Manager to oversee the execution of all private events hosted at the venue. This role is pivotal in ensuring that events run smoothly and that guests receive exceptional service. The Event Operations Manager will be responsible for managing multiple events simultaneously in a fast-paced environment, requiring a blend of organizational skills and hospitality expertise. The ideal candidate will be proactive, detail-oriented, and possess strong leadership abilities to guide the team in delivering memorable experiences for guests. In this role, the Event Operations Manager will lead the execution of events, ensuring that all teams are aligned and that every detail is meticulously planned and communicated well in advance of the event date. Building and maintaining positive relationships with guests is crucial, as the manager will serve as the main point of contact on the day of the event, ensuring that all inquiries and requests are handled promptly and professionally. The manager will also be responsible for ensuring that all necessary materials and food & beverage products are available and in good condition for each event. Additionally, the Event Operations Manager will be tasked with accurately accounting for event sales in the POS system, addressing any discrepancies with the sales and accounting teams. Training and ongoing education for team members will be a key focus, as the manager will implement and maintain private dining service standards, providing coaching and guidance to foster growth and development within the team. Anticipating staffing needs in collaboration with the event sales team and scheduling manager is also a critical aspect of this role. The position requires the ability to perform various roles during events, including host, expeditor, bartender, and managerial duties, as needed. Compliance with HR practices and health department regulations is essential to ensure the smooth operation of events.