Event Operations Manager

About the position

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. This isn't any ordinary office; it's the beginning of a bowled new career as an Event Operations Manager. Our Event Operations Managers know what it means to throw the perfect party. They manage a staff of Event Hosts who work diligently to ensure our event clients and guests are totally satisfied with every aspect of their events. Reporting to the center's General Manager, the Event Operations Manager is a great opportunity for someone with exceptional organizational skills and amazing people skills to match.

Responsibilities

• Host special events; manage your team of event hosts; oversee all setup of appropriate areas
• Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again
• Make a personal connection with your event contact and ensure that all of their guests' needs aren't just met, but exceeded; consistently promote this guest-focused approach to hosting
• Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction
• Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies
• Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center

Requirements

• 1 Year+ of Management Experience
• 2+ Years Banquet Captain
• Bachelor's degree
• Knowledge of F&B and Hospitality Industry
• Broad Knowledge of/Experience in Event Planning and Execution
• Proficiency in MS Office Suite and database software preferred
• Knowledge of POS register systems

Benefits

• Performance-based incentives
• Healthcare coverage
• Broad range of other benefits