Event Operations Manager

Allied Universal - Houston, TX

Part-time - Mid Level

Houston, TX

Administrative and Support Services

About the position

Allied Universal® is hiring an Event Operations Manager who will play a crucial role in the day-to-day operations of administrative functions related to event management. This position involves a variety of responsibilities including invoicing, scheduling, client relations, event management, compliance, and the interviewing and selection process for dedicated clients. The Event Operations Manager will work closely with branch and functional leadership to ensure that all operational aspects are running smoothly and efficiently. The Event Operations Manager will maintain future work schedules by assigning appropriately trained personnel and will implement and improve detailed tracking of staff training and certifications. This role also requires the development and implementation of staffing plans to ensure that the physical security workforce is prepared for emergency operations and can support long-term growth. The manager will act in an oversight capacity to ensure that event staff meet vendor and client expectations, developing quality assurance programs and providing expert advice for resolving any shortcomings. In collaboration with the Hiring Specialist and Recruiting team, the Event Operations Manager will be actively involved in the recruitment, interviewing, selection, and training of new employees. This includes participating in performance appraisals, handling employee grievances, and disciplining employees in consultation with the Branch Manager or General Manager. The manager will also establish and maintain an onsite inventory of critical supplies and make independent decisions regarding personnel assignments to optimize officer utilization and reduce non-billable overtime. The role requires the selection and placement of direct reports, delegation of work assignments, and implementation of performance improvement and career development plans. The Event Operations Manager will also be responsible for submitting procurement orders, making productivity and cost reduction recommendations, and acting as a backup for scheduling to ensure adequate coverage at all times. Additionally, the manager will conduct disciplinary and counseling sessions with staff, maintain high employee morale, and ensure compliance with company policies regarding timekeeping and breaks. Overall, this position is vital for ensuring a smooth-running operation and effective communication and training among event staff.

Responsibilities

• Maintain future work schedules by assigning appropriately trained personnel.
• Implement and improve detailed tracking of staff training and certifications.
• Develop and implement staffing plans for emergency operations and long-term workforce growth.
• Act in an Event Management oversight capacity to ensure effectiveness of event staff.
• Develop and implement quality assurance programs for event staff.
• Provide expert advice regarding resolution of any shortcomings in event management.
• Maintain active involvement in recruitment, interviewing, selecting, and training of new employees.
• Participate in performance appraisals and handle employee grievances or complaints.
• Establish and maintain an onsite inventory of critical supplies in collaboration with the site team.
• Make independent decisions when assigning personnel to work schedules.
• Selection and placement of direct reports and delegate work assignments.
• Implement performance improvement and career development plans.
• Allot open work shifts to maximize event staff utilization.
• Submit procurement orders and make productivity recommendations to management.
• Act as backup for scheduling by managing event schedules in ABI.
• Conduct weekly audits of timekeeping records for accuracy.
• Conduct disciplinary and counseling sessions with staff as needed.
• Initiate termination procedures for voluntary and involuntary separations.
• Maintain high employee morale and low turnover through effective communication.
• Enforce event-specific policies and procedures through training.

Requirements

• High school diploma or equivalent.
• Licensing requirements subject to state and/or local laws and regulations may be required prior to employment.
• Prior work experience as a team leader, preferably in event, customer, or protective services industry.
• Proven ability to influence key business partners.
• Ability to build strategic vision and drive organizational change.
• Strong organization and planning skills with the ability to work in ambiguity.
• Advanced computer skills and proficiency.
• Strong inter-personal and networking skills with the ability to work in a team environment.
• Ability to multi-task and discern patterns in detail.
• Excellent oral and written communication skills.
• Ability to provide clear direction and guidance during emergencies.
• Planning and organizing skills.
• Proficiency with Microsoft Office and/or Google Applications.
• Problem-solving skills and ability to coach, mentor, and motivate staff.
• Active listening skills and ability to assess and evaluate situations effectively.
• Ability to synthesize facts, concepts, and principles.
• Ability to identify critical issues quickly and accurately.
• Ability to compile, sort, and interpret data.
• Research and investigation skills, able to compile information into concise reports.

Nice-to-haves

• Service in Military Occupational Specialty related to law enforcement or security.
• Graduate of a Certified Public Safety Academy in law enforcement, adult corrections, or firefighter field.
• Bachelor's degree in protective service, business, or related field.
• Associate's degree in criminal justice with current or prior active military service.
• Previous verifiable event security experience.
• Previous verifiable private/corporate security experience.
• Working knowledge of ABI/WinTeam.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company's 401(k) plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.