Marriott International - Atlanta, GA
posted 6 months ago
The Event Operations Manager at Marriott International is responsible for directing and motivating the event management team while ensuring high-quality service delivery based on established requirements and standards. This role involves monitoring and controlling financial and administrative responsibilities, including asset protection, and providing clear and concise communication to all stakeholders involved in the success of events. The manager will identify training opportunities and develop strategies to achieve departmental goals, ensuring that the team is well-prepared to meet the needs of clients and guests. In this position, the manager will oversee banquet operations, which includes projecting supply needs for the department, understanding the legal implications of events, and managing activities to maximize customer satisfaction. The role requires adherence to established standards, policies, and procedures, as well as maintaining sanitation levels and managing departmental inventories. The Event Operations Manager will also schedule staff to meet service standards while maximizing profits and will assist in developing lasting relationships with groups to retain business and foster growth. The manager will lead banquet teams by setting goals, delegating tasks, and conducting monthly meetings to improve departmental performance. They will apply their knowledge of food and wine pairings and current event trends while acting as a liaison to kitchen staff. The role also involves executing event services operations, maintaining inventories, and ensuring that function rooms are set according to specifications and customer requirements. Exceptional customer service is a priority, and the manager will interact with guests to obtain feedback and handle any issues that arise. Additionally, the Event Operations Manager will conduct human resources activities, including training staff on emergency procedures, observing service behaviors, and providing feedback. They will participate in the development and implementation of corrective action plans based on guest satisfaction surveys and will conduct performance appraisals for associates. The manager will ensure that property policies are applied consistently and will address any issues with supervisors or human resources as necessary.