Amazon - Seattle, WA
posted 2 months ago
The Transportation Partner Experience team at Amazon is seeking an Event Operations Program Manager to lead the customer service and hotel programs for our global events. This role is pivotal in ensuring a seamless experience for attendees by managing all aspects of travel and housing logistics, overseeing customer service responses, and supporting the development and deployment of event technology solutions. The ideal candidate will have a strong background in customer service, project management, and marketing, with a proven ability to handle multiple projects simultaneously while maintaining a high standard of quality and accuracy. As the Event Operations Program Manager, you will be responsible for overseeing the customer service program for a suite of events, which includes managing the event inbox, handling escalations, and creating a customer service response playbook for contract support. You will also manage all travel and housing arrangements, including room block allocation, capacity and attrition analysis, and producing relevant reports for stakeholders. Your role will require you to act as the primary point of contact for hotels, travel booking vendors, internal teams, and agency partners, ensuring effective communication and collaboration. In addition, you will partner with the Communications Lead to generate marketing materials that drive travel and hotel booking conversions, and work closely with the Senior Event Tech Program Manager to research and recommend new event technology solutions. You will support the planning and implementation of travel booking and customer service solutions across all global events executed by the Transportation Partner Experience team. Your responsibilities will also include managing and auditing attendee databases for accuracy, seeking process improvements, and supporting on-site event execution as needed, all while being adaptable to work across different time zones.