Event Planner (Funeral Director)

$41,600 - $47,840/Yr

Catholic Funeral & Cemetery Services - Lafayette, CA

Full-time - Mid Level

Lafayette, CA

About the position

The Family Service Director (Event Planner/Funeral Director) at Catholic Funeral & Cemetery Services is a vital role that requires a compassionate individual dedicated to serving families during their time of need. Located in Lafayette, CA, at Queen of Heaven Cemetery, this position is responsible for guiding families through the process of making informed decisions regarding funeral products and services. The Family Service Director will embody the core values of CFCS: Share the Journey, Serve with Care, and Make It Happen, ensuring that every interaction with families, staff, and external contacts is handled with the utmost respect and professionalism. In this role, the Family Service Director will be tasked with planning and executing funeral services, which includes coordinating with various internal departments and external providers. The ideal candidate will have a keen eye for detail and a strong commitment to customer service, ensuring that all aspects of the funeral planning process are managed smoothly and efficiently. This position requires the ability to multi-task and manage several funeral cases simultaneously, all while maintaining a calm demeanor under pressure and tight deadlines. The Family Service Director will also be responsible for educating families about the Catholic faith, rituals, and traditions associated with funerals, providing them with the necessary information to make informed choices. Continuous education and training programs are offered to support the professional development of employees in this role, ensuring they remain knowledgeable and skilled in their duties.

Responsibilities

• Serve families with care and compassion during the funeral planning process.
• Educate families on funeral products and services to help them make informed decisions.
• Demonstrate CFCS' Core Values in all interactions with families and staff.
• Plan and execute funeral services, coordinating with internal departments and external providers.
• Manage multiple funeral cases simultaneously, ensuring all details are attended to.
• Maintain excellent communication with families, staff, and external contacts throughout the planning process.

Requirements

• Customer service experience with direct public contact (2-4 years preferred).
• Event planning experience, particularly in a funeral or similar setting.
• Knowledge of the Catholic faith, rituals, and traditions.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to multi-task and manage several cases under pressure.
• Proficient in computer use and technology relevant to the role.
• Valid funeral director license preferred; willingness to obtain a California license is a plus.
• Valid state-issued driver's license with a good driving record.

Nice-to-haves

• College degree preferred.
• Experience with special event planning and coordination.
• Highly organized and detail-oriented with excellent time management skills.

Benefits

• Health insurance with 100% employer paid premiums.
• Dental insurance.
• Vision insurance.
• 403(b) retirement plan.
• Paid time off.
• Outstanding training and continuous education programs.