Atrium Hospitality - Normal, IL
posted about 2 months ago
As the Conference and Event Manager at Normal Marriott, your primary role is to serve as the vital link between our clients and the hotel operations team. You will be responsible for ensuring that events are meticulously planned and executed, managing group and event sales bookings, optimizing revenues, and identifying upsell opportunities. Your efforts will have a positive impact on our guests, fellow associates, and the local community, making your role crucial to the success of our events. In this position, you will directly communicate with clients to ensure that all event documents are thoroughly prepared and finalized using the tools and systems provided. You will oversee the timely distribution of Banquet Event Orders (BEOs) in accordance with hotel deadlines, and present clients with potential upgrade opportunities while maintaining consistent communication regarding group arrangements. Your role will also involve partnering with hotel staff for pre-and post-event meetings to guarantee client satisfaction and gather feedback. You will monitor guest room blocks to ensure adherence to contracts and optimize revenue opportunities, as well as manage guest room allocations to ensure compliance with contracts. Additionally, you will supervise the entire client payment process, from initial deposits to the final bill, and utilize the Hotel Sales & Catering software to document interactions and attach vital documents such as BEOs and payment forms. Your responsibilities will also include coordinating on-site tours and virtual client meetings, being present during key event moments to engage with clients, and ensuring that all details are executed correctly. You will collaborate with the Director of Events and Director of Sales & Marketing in various sales activities, including guiding site tours and promoting catering events. Regular audits of banquet checks against our sales system will be necessary to ensure accurate revenue posting, and you will review the final bill upon event completion to ensure alignment with our group closing checklist. In addition, you will process commission payments, award brand loyalty points to meeting planners, and address any discrepancies or issues that arise. Active participation in meetings such as BEO, Group Resume, Pre-Con, Post Con, and Group Scrub Meetings will be expected, where you will be prepared to discuss the specifics of assigned groups. Overall, your role will encompass a wide range of duties aimed at ensuring the seamless execution of events and the satisfaction of our clients.