EVENT & RACE ASSISTANT MANAGER

U.S. National Whitewater Center - Charlotte, NC

Full-time

Charlotte, NC

Amusement, Gambling, and Recreation Industries

About the position

The Event and Race Assistant Manager at the Whitewater Center is responsible for the strategic planning, budgeting, coordination, and follow-up of all public-facing events. This full-time, on-site position involves managing various events such as festivals, races, and concerts, ensuring smooth operations and exceptional guest experiences while collaborating with multiple departments and maintaining strong vendor relationships.

Responsibilities

• Manage the planning and execution of all public events, ensuring smooth operations and exceptional guest experiences.
• Collaborate with multiple departments to coordinate logistics, resources, and timelines for events.
• Support in training and scheduling of hourly employees to ensure adequate staffing for events.
• Conduct vendor outreach and maintain strong relationships with partners.
• Create engaging event programming that appeals to the target audience and aligns with company objectives.
• Oversee race operations including packet pick-ups, trail marking, venue layouts and timing software management.
• Manage event webpages, update content regularly, and ensure accurate information is available to guests.
• Actively participate and engage with the running/climbing/biking community in greater Charlotte to stay informed about trends and preferences.
• Handle guest communication promptly and professionally, addressing emails, feedback, and concerns.
• Aid in database management, including data entry, organization, and maintenance of event-related information.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Management, Business, Hospitality, Outdoor Recreation or equivalent.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.
• Ability to think critically and be proactive.
• Excellent Microsoft Office skills.

Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401K