Event Relationship Manager

$59,745 - $89,670/Yr

Cwi - Lincolnshire, IL

Full-time - Mid Level

Lincolnshire, IL

10,001+ employees

Motor Vehicle and Parts Dealers

About the position

The Event Relationship Manager is responsible for managing all aspects of exhibitor and vendor relationships for events. This includes overseeing communication, payments, and processes to ensure a seamless experience for all stakeholders. The role requires excellent organizational and communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities

• Act as the primary point of contact for exhibitors and vendors, providing timely and accurate information regarding event logistics, requirements, and deadlines.
• Coordinate communication channels, including email, phone calls, and online platforms, to ensure clear and consistent communication with all stakeholders.
• Manage exhibitor and vendor payments, including invoicing, processing payments, and resolving any payment-related issues.
• Collect and review required forms and documents from exhibitors and vendors, ensuring completeness and accuracy.
• Build and maintain positive relationships with exhibitors, vendors, sponsors, and other partners, addressing their needs and concerns proactively.
• Collaborate with internal teams to fulfill exhibitor and vendor requests and ensure a seamless experience for all parties involved.
• Develop and maintain detailed set up manuals and guidelines for exhibitors and vendors, outlining event logistics, booth specifications, deadlines, and rules/regulations for venues.
• Implement and enforce processes and procedures to streamline exhibitor and vendor management, ensuring compliance with event policies and standards.

Requirements

• 5-7 years of proven experience in exhibitor/vendor management, event coordination in a fast-paced environment.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to work independently and collaboratively in a team environment.
• Attention to detail and a proactive problem-solving mindset.
• Willingness to travel extensively and work flexible hours, including weekends and holidays.
• Ability to complete all physical requirements of the job, including moving or lifting equipment weighing up to 50-60 pounds, standing for long periods, and bending, lifting, squatting, and reaching with ease.

Nice-to-haves

• Obsessively detail oriented, self-driven, results-oriented with a positive outlook and a clear focus on quality and business efficiency.
• Possesses excellent problem-solving skills and the ability to react quickly to deviations in event plans.
• Reliable, tolerant, and determined, comfortable working under pressure with tight deadlines.
• Self-motivated team player with excellent oral and written communication skills.
• Capacity to scope, manage, and execute more than one project simultaneously.

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• On the job training opportunities
• Comprehensive benefit package including medical, dental, vision and more!