Event Sales Manager, Hotel Services - Marriott Marquis Chicago

Encore Global - Chicago, IL

Full-time - Entry Level

Chicago, IL

About the position

The Sales Manager at Encore Global is a pivotal role responsible for guiding customers through their event experiences, ensuring that their goals and objectives are met to create a compelling event experience. This position requires a proactive approach to sales, utilizing Encore's established sales processes and methodologies to solicit and secure business effectively. The Sales Manager will leverage all available tools to maximize event and revenue capture from their assigned customer base, while also cultivating and maintaining strong relationships with key hotel personnel to enhance overall business relationships. This role supports company initiatives, business strategies, and core values, ensuring alignment with the organization's mission and objectives. In this role, the Sales Manager will be tasked with revenue generation by driving results through a consultative sales approach. This includes preparing and presenting quotes and proposals in a timely manner, collaborating with vendors and other departments to capture and service events, and attending site visits and pre-conference planning meetings as necessary. A strong understanding of the event cost structure is essential, as the Sales Manager will need to incorporate this knowledge into solution designs while adhering to established profitability guidelines. The Sales Manager is also responsible for delivering world-class service by maintaining relationships with customers and venue personnel. This involves thorough research of customer history to create personalized experiences, attending customer meetings to understand their goals, and ensuring that all customer information is accurately maintained in the Customer Relationship Management (CRM) system. The role requires maintaining a healthy sales pipeline to achieve established revenue targets and supporting sales forecasting efforts to ensure accuracy and timeliness. Continuous learning about new product and service offerings, as well as emerging technologies in the meetings and events space, is also a key component of this position.

Responsibilities

• Solicit and secure business through a proactive, consultative sales approach.
• Prepare and present quotes and proposals in a timely manner to customers.
• Collaborate with vendors and other departments to capture and service events.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary.
• Understand event cost structure and incorporate this into solution designs according to profitability guidelines.
• Cultivate and maintain relationships with customers and venue personnel.
• Research and understand customer history to create personalized experiences.
• Ensure all customer information is accurate in the CRM system at all times.
• Refer and guide customers through the Encore network to secure additional opportunities.
• Maintain a healthy sales pipeline to achieve established revenue targets.
• Support sales forecasting efforts and ensure accuracy and timeliness.
• Learn and adopt all SOPs related to the role and new initiatives/programs.
• Maintain knowledge of new product/service offerings and emerging technology.

Requirements

• Bachelor's degree in Hospitality Sales or related field.
• 1+ years of experience in Encore or equivalent experience required.
• 1 year of technology sales or hospitality experience preferred.
• Prior sales experience in audiovisual is a plus.
• Knowledge of hospitality industry and sales processes preferred.
• Technical aptitude and computer proficiency required.
• Strong written and verbal communication skills.

Nice-to-haves

• Experience in hospitality sales or technology sales.
• Familiarity with audiovisual sales processes.
• Experience working in a hotel or convention center environment.

Benefits

• Health insurance coverage.
• Paid holidays and vacation time.
• Opportunities for professional development and training.