Event Sales Manager

$55,000 - $65,000/Yr

Unclassified - Austin, TX

Full-time - Mid Level

Austin, TX

About the position

The Event Sales Manager at Pins & Wheels is a pivotal role responsible for driving revenue through effective marketing strategies and the successful sales of corporate, private, and social events. This position requires a proactive approach to achieving operational sales goals while adhering to the company's standards. The Event Sales Manager will play a crucial role in team leadership and ensuring exemplary guest services, which are essential for maintaining the reputation of Pins & Wheels as a premier event venue. In this role, the Event Sales Manager will be directly responsible for the growth and performance of event and birthday sales. This includes utilizing a computer database program to track client interactions and results, responding to charitable donation requests, and creating new sales collateral that aligns with brand specifications. The manager will also oversee the VIP party program, maintain party reservation agreements and contracts, and develop a Quarterly Sales Plan to keep the owner informed of upcoming sales initiatives. The Event Sales Manager will lead the staff in delivering exceptional guest service, ensuring that all booked parties receive formal proposals and contracts prior to their events. Monitoring events to guarantee a positive guest experience is a key responsibility, as is being a visible presence both on the floor and within the community. The manager will communicate event needs to management and staff, participate in weekly meetings to discuss events and results, and provide an updated Event Calendar during managers' meetings. Additionally, the role involves ensuring timely payment collection for events, sending promotional mailers, conducting venue tours for potential clients, and collaborating with other managers to execute events that exceed guest expectations. Maintaining cleanliness and adherence to health and safety regulations is also critical in this position.

Responsibilities

• Directly responsible for the growth and performance of Pins and Wheels' events and birthday sales.
• Use computer database program to track client calls and results.
• Receive and respond to all charitable donation requests (Donations must be approved by GM).
• Create new sales collateral as needed in accordance to the brand specifications.
• Create and manage the VIP party program.
• Maintain and update the party reservation agreements and contracts.
• Maintain a Quarterly Sales Plan to keep the owner aware of your upcoming sales plans.
• Direct and lead all staff toward great guest service every shift of every day.
• Provide all booked parties with a formalized proposal and contract prior to event.
• Monitor events to ensure positive guest experience.
• Respond to all guest inquiries in a timely, professional manner.
• Be a visible presence on the floor and in the community for Pins and Wheels.
• Maintain an extremely clean, safe environment for all guests and employees.
• Communicate all needs for upcoming parties to management, kitchen, and staff.
• Participate in weekly meetings to update team on events, activities, and results.
• Provide an updated 2-week Event Calendar at managers meeting.
• Ensure the collection of payment for all events in a prompt and timely manner.
• Provide weekly forecasts of event sales to the general manager.
• Send out all promotional mailers.
• Conduct Pins and Wheels' tours for potential corporate or social events.
• Work with other managers to execute events and maximize guest expectations.
• Assist in creation and implementation of all marketing materials outside of general sales collateral, where needed.
• Maintain all private and semi-private areas cleanliness and maintenance.
• Adhere to and enforce basic hygiene procedures and uniform standards on all service staff.
• Follow all health and safety regulations.

Requirements

• High school diploma or GED.
• TABC Certification.
• Previous banquet experience in a quality establishment for a minimum of 2 years.
• Strong interpersonal skills (people skills).
• Excellent written and oral communication skills.
• Calm and collected under pressure.
• Physical fitness: This position requires bending and standing (long periods of time in hot conditions), walking, and lifting (40 lbs.).

Nice-to-haves

• Customer service experience (2 years preferred).
• Ability to commute to Austin, TX 78757 (required).
• Ability to relocate to Austin, TX 78757 before starting work (preferred).