Event Sales Manager

Marsh House - Nashville, TN

Part-time,Full-time - Mid Level

Nashville, TN

About the position

The Event Sales Manager at Marsh House is responsible for overseeing all operations related to the front of house at the restaurant, which is located within the Thompson Nashville hotel. This role is crucial in shaping the overall dining experience for guests by ensuring that the dining room is well-maintained and that high standards of customer service are upheld. The Event Sales Manager will play a key role in hiring and training staff, managing the dining area, and addressing any customer concerns that may arise during service. This position requires a blend of leadership, operational management, and a keen eye for detail to create a welcoming and efficient dining environment. In this role, the Event Sales Manager will be tasked with interviewing and hiring staff for the restaurant's bar and waitstaff, developing a specialized hiring process tailored to the restaurant's unique needs. The manager will also oversee the training of servers, bartenders, hosts, and bussers, ensuring that all team members are equipped to meet the specific demands of the restaurant. Additionally, the manager will supervise the upkeep of guest areas, directing staff to address any messes or accidents promptly and assisting in cleanup as necessary. Shift planning is another critical responsibility, as the Event Sales Manager will utilize scheduling systems to assign waitstaff based on anticipated demand. The ability to direct staff in handling unexpected situations and customer concerns is essential, as the manager will need to maintain a high level of service throughout each shift. This position is ideal for someone with a strong background in restaurant management and a passion for delivering exceptional dining experiences.

Responsibilities

• Interview and hire for the restaurant's bar and waitstaff.
• Develop a specialized hiring process to meet the restaurant's needs.
• Manage the training of servers, bartenders, hosts, and bussers.
• Supervise the upkeep of guest areas by directing staff to attend to messes or accidents.
• Assist in cleanup as necessary during service.
• Responsible for shift planning using scheduling systems to assign waitstaff based on anticipated demand.
• Direct staff to handle unexpected situations and customer concerns throughout a shift.

Requirements

• Experience in restaurant management or a similar role.
• Strong leadership and team management skills.
• Ability to develop and implement training programs for staff.
• Excellent customer service skills and a focus on guest experience.
• Proficiency in scheduling and shift planning.

Nice-to-haves

• Experience in a seafood-centric restaurant environment.
• Knowledge of Southern cuisine and dining trends.
• Ability to create a positive and engaging work environment for staff.

Benefits

• Flexible working hours (part-time or full-time options).
• Opportunity to work in a chic setting at a reputable hotel.