Event Security Operations Manager

$65,000 - $70,000/Yr

GardaWorld - Arlington, TX

Full-time - Mid Level

Arlington, TX

Administrative and Support Services

About the position

The Event Operations Manager is responsible for overseeing the day-to-day security operations at events, ensuring compliance with company procedures, and maximizing operational efficiency. This role involves managing staffing, training, and communication with both the security team and customers, while also maintaining accurate records and budgets. The position requires strong leadership skills and the ability to adapt to changing situations, with a focus on customer satisfaction and team development.

Responsibilities

• Ensure all day-to-day security operations are operating within the procedures set forth by the company.
• Responsible for creation of staffing estimates and tracking estimated cost vs. actual cost.
• Review contracts for compliance and supervise company labor and subcontractors.
• Ensure accurate payroll, invoices, and timely collections.
• Suggest operation strategies to improve execution and provide additional value.
• Effectively communicate goals to the game-day security operations team.
• Maintain accurate and up-to-date records for internal and external reports.
• Proactively communicate with customers to improve satisfaction and meet their needs.
• Supervise and coach subordinates to maintain morale and productivity.
• Responsible for accurate and timely completion of payroll records.
• Ensure timely scheduling of staff and fill open positions promptly.
• Adhere to budgets including overtime percentages and labor percentages.
• Be on-call for weekends/evenings as needed.
• Travel up to 25% as required.

Requirements

• Valid Driver's License
• Excellent management skills
• Customer Focus
• Excellent communication skills both oral and written
• Leadership Orientation
• Initiative
• Adaptability
• Bachelor's degree in related field or equivalent experience
• Minimum of three years of previous operations, service or field or project management experience
• Experience in event staffing, security, sports management, or athletics preferred
• Ability to pass a background check

Benefits

• Medical
• Dental
• Vision
• 401K
• EAP