Event Service Manager - Hotel Del Coronado

$49,920 - $49,920/Yr

Hilton - Coronado, CA

Full-time - Entry Level

Coronado, CA

501-1,000 employees

Accommodation

About the position

The Event Service Manager at Hotel Del Coronado is responsible for overseeing the coordination of events between the hotel and clients, ensuring seamless execution of meetings and banquets. This role serves as the primary liaison, guiding various departments to fulfill their operational roles, maximizing revenue through upselling, and advocating for service excellence to enhance guest experiences. The position plays a crucial role in securing repeat business by delivering exceptional service during events.

Responsibilities

• Oversee all facets of convention resume and banquet event order coordination between the hotel and the client.
• Act as the liaison between the customer and the hotel, directing each department regarding their specific roles during events.
• Maximize revenue through effective upselling of products and services.
• Serve as the primary contact for event planners during events on property.
• Directly serve on-site group and catering customers regarding logistics of group room blocks, food and beverage, and public meeting space.
• Provide direction and supervision to operating departments and team members during event execution.
• Participate in internal and external meetings as determined by the Director of Events.
• Assist in the physical movement of hotel or customer equipment or furnishings as necessary for events.
• Assist customers with the setup of their events as needed.

Requirements

• Experience in event planning or hotel management.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in upselling and maximizing revenue opportunities.
• Knowledge of food and beverage service and event logistics.

Nice-to-haves

• Previous experience in a luxury hotel or resort setting.
• Familiarity with event management software.
• Certification in event planning or hospitality management.

Benefits

• Access to pay through DailyPay
• Medical Insurance Coverage for employees and their families
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) at a 15% discount
• Debt-free education access for various educational credentials
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs