Event Service Manager

Chenega Mission Operation - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

About the position

The Event Services Manager plays a crucial role in coordinating and implementing logistical aspects for events held at the Chamblee Center at the CDC. This position involves managing a team of Event Services Coordinators, ensuring client satisfaction, and maintaining high standards of service and operational excellence.

Responsibilities

• Train and manage Event Services Coordinators.
• Oversee all aspects of events, including set-up and breakdown.
• Handle logistical details for each event, including onsite caterers and guest assistance.
• Ensure that internal and external client needs are addressed efficiently and professionally.
• Work directly onsite with clients to implement logistical components for meetings and events.
• Provide room set-up and logistical recommendations to enhance customer specifications.
• Design and implement training programs for Event Services Coordinators.
• Manage and maintain all conference services inventory.
• Maintain linen inventory par levels for uninterrupted supply.
• Manage employee uniform program and coordinate with uniform company.
• Assist caterers onsite and ensure compliance with CDC policies.
• Prepare reports by collecting, analyzing, and summarizing information.
• Confirm completion of daily checklists for conference set-up staff.
• Participate in Quality Assurance Programs for daily inspections.
• Work closely with operating departments for a seamless guest experience.
• Train as Building Evacuation Floor Coordinator and ensure knowledge of emergency procedures.
• Assist in planning and implementing long-range goals and objectives.
• Walk meeting rooms frequently to ensure proper set-ups.
• Demonstrate team-building experience and lead by example.
• Create a courteous, friendly, professional work environment.
• Prioritize workload and delegate tasks as needed.

Requirements

• High school diploma or GED equivalent.
• Minimum five (5) years' experience in event services support and training.
• Strong communication and listening skills.
• Ability to maintain superior operational standards.
• Proficient with the Microsoft Suite.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills.