Event Services Manager - Hilton Anatole

Hilton - Dallas, TX

Full-time - Entry Level

Dallas, TX

Accommodation

About the position

The Hilton Anatole, an iconic hotel located in Dallas, Texas, is seeking an Event Services Manager to join their dynamic team. This position is crucial for ensuring the successful execution of events, acting as the primary liaison between the hotel and the customer. The Event Services Manager will oversee the coordination of contracted groups and social events, managing food and beverage services, meeting room revenues, and ensuring overall customer satisfaction. This role offers a fantastic opportunity for individuals looking to advance their careers in the hospitality and events industry. As an Event Services Manager, you will be responsible for the seamless execution of events, ensuring that all departments within the hotel are aligned and informed about their specific roles during the event. Your ability to communicate effectively with both the customer and hotel staff will be key to your success. You will also be tasked with maximizing revenue through effective upselling of products and services, while ensuring that the event planner's experience is exceptional. This position requires a proactive approach to customer service, as you will be directly serving on-site group and catering customers. In this role, you will need to organize, plan, and prioritize your duties, developing clear plans and goals to ensure the smooth operation of events. Timely communication with internal and external clients is essential, whether it be through telephone, email, or in-person interactions. You will also be responsible for resolving conflicts, negotiating with clients, and handling any complaints or disputes that may arise. Your decision-making skills will be put to the test as you analyze issues and determine the best solutions to ensure high-quality service. Additionally, you will participate in customer site inspections and assist with the sales process as needed, contributing to the overall success of the hotel's events.

Responsibilities

• Provide direction and supervision to affected departments and team members during the execution of meetings and/or events.
• Directly serve on-site group and catering customers in a proactive manner.
• Organize, plan, and prioritize duties by developing plans and goals.
• Communicate timely with internal and external clients via telephone, email, written documents, or in person.
• Demonstrate knowledge of job systems, products, booking systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances.
• Sell and influence both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating issues to determine the best solution.
• Ensure high-quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback, and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.

Requirements

• 1 year of hospitality-related experience.
• Ability to work a flexible schedule.
• Ability to be on feet for extended periods of time.
• Excellent communication skills.

Benefits

• Access to pay when needed through Daily Pay (based on hotel).
• Complimentary parking.
• Complimentary team member lunch.
• Ability to enroll in health insurance after 90 days of employment.
• Career growth and development opportunities.
• Team Member Resource Groups.
• Recognition and rewards programs.