Event Services Manager - Overnight

$50,003 - $62,005/Yr

Marriott International - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Accommodation

About the position

The Event Services Manager at Marriott International plays a crucial role in overseeing the execution of events at the JW Marriott Phoenix Desert Ridge Resort & Spa. This position involves supervising a team while actively participating in the physical setup of function rooms, which includes arranging tables, chairs, dance floors, and podiums according to event specifications. The manager is responsible for ensuring that events are executed based on established requirements and standards, thereby providing a consistent and high-quality service to guests. The role requires effective communication of performance expectations to the team and training staff in the necessary processes to achieve these standards. In addition to managing the setup and execution of events, the Event Services Manager is tasked with monitoring and controlling financial and administrative responsibilities, including asset protection. This involves managing departmental inventories, projecting supply needs, and ensuring that all meeting room sets are completed on time and meet the Event Service Standards. The manager also conducts inspections of function rooms prior to events to ensure cleanliness and adherence to sanitation standards, coordinating with various departments to maintain these standards throughout the event. Customer service is a key component of this role. The Event Services Manager is expected to be visible to guests, addressing any issues that arise and ensuring a positive experience. This includes interacting with guests to gather feedback and empowering employees to deliver exceptional service. The manager also conducts human resources activities, setting service goals for the team, scheduling employees, and leading department meetings to ensure alignment with business demands and productivity goals. Overall, the Event Services Manager is integral to the success of events at the resort, ensuring that both the operational and customer service aspects are executed flawlessly, contributing to the overall guest experience and satisfaction.

Responsibilities

• Supervise the event services team and assist in the physical setup of function rooms.
• Ensure the Red Coat program is implemented according to Catering Event Service standards.
• Delegate tasks to ensure timely room setups that meet Event Service Standards.
• Manage departmental inventories and assets, including maintenance of equipment.
• Project supply needs for the department and ensure proper rotation of supplies.
• Conduct function room inspections prior to events to ensure compliance with specifications.
• Act as a liaison between Banquets, Event Planning, and Event Delivery teams during events.
• Review the weekly Diary to maximize space utilization for events.
• Respond to guest feedback and handle complaints effectively.
• Set service goals for event service supervisors and employees.

Requirements

• High school diploma or GED required.
• Minimum of 3 years experience in event management, food and beverage, or a related professional area.
• Strong communication and leadership skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience in customer service and problem-solving.

Nice-to-haves

• Experience in a luxury hotel environment.
• Knowledge of event planning software and tools.
• Familiarity with health and safety regulations in hospitality.

Benefits

• Commuter assistance
• Paid parental leave
• Health savings account
• Employee stock purchase plan
• Disability insurance
• Health insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Adoption assistance
• Parental leave
• Employee discount
• Life insurance