Event Services Manager - Sofitel Chicago Magnificent Mile

Accor Group - Chicago, IL

Full-time - Mid Level

Chicago, IL

Accommodation

About the position

The Event Services Manager at Sofitel Chicago Magnificent Mile is responsible for selling and executing memorable events and wedding experiences for guests. This role emphasizes exceptional guest service, relationship building, and seamless event execution, ensuring that every detail contributes to a memorable experience. The manager will work closely with clients and team members to foster a supportive and inclusive environment, promoting a culture of excellence and personal growth.

Responsibilities

• Sell and execute memorable event and wedding experiences for guests.
• Maintain a calm and courteous demeanor in all interactions with guests and team members.
• Build strong relationships with clients and fellow ambassadors.
• Handle multiple customer and operational demands professionally, often under time-sensitive deadlines.
• Ensure seamless event execution, consistently delivering memorable experiences.

Requirements

• Relevant experience in events management.
• Exceptional focus on guest needs.
• Strong communication and interpersonal skills.
• Excellent time management skills.
• Ability to handle multiple demands with professionalism.

Nice-to-haves

• Experience in the hospitality industry.
• Knowledge of event planning software.

Benefits

• Variety of benefits and rewards.
• Development opportunities.
• Wellbeing initiatives to support employee health and wellness.