Event Services Manager

$50,003 - $62,005/Yr

Marriott International - Tampa, FL

Full-time - Mid Level

Tampa, FL

Accommodation

About the position

The Event Services Manager at Marriott International plays a crucial role in overseeing the execution of events and ensuring high-quality service delivery. This position involves assisting in the supervision of the event services team while also being hands-on in the physical setup of function rooms, which includes arranging tables, chairs, dance floors, and podiums according to event specifications. The manager is responsible for developing and directing the team to provide consistent service, communicating performance expectations, and training staff in established processes. Additionally, the role includes monitoring financial and administrative responsibilities, ensuring asset protection, and maintaining cleanliness and sanitation standards in all banquet operation areas. The Event Services Manager is expected to ensure that the Red Coat program is implemented in accordance with Catering Event Service minimum standards. This includes delegating tasks to ensure timely room setups that meet event service standards, managing departmental inventories, and projecting supply needs for the department. The manager conducts inspections of function rooms prior to events to ensure they are set according to specifications and customer requirements. They also act as a liaison between various departments, including Banquets, Event Planning, and Event Delivery teams, to maintain high meeting room standards. Providing exceptional customer service is a key aspect of this role. The manager must be visible to customers at all times, available to solve problems, and set a positive example for guest relations. They are responsible for interacting with guests to obtain feedback and handle any complaints, empowering employees to deliver excellent service. Furthermore, the Event Services Manager conducts human resources activities, sets service goals for the team, and ensures that employees understand their expectations. They lead shifts, participate in servicing events, and communicate departmental emergency procedures to ensure staff are trained in safety protocols. Regular meetings with the Event Service staff are also part of the responsibilities to ensure effective communication and scheduling to meet business demands.

Responsibilities

• Assist in supervising the event services team and physically set up function rooms.
• Develop and direct the team to provide consistent, high-quality service.
• Communicate performance expectations and train staff in processes.
• Monitor and control financial and administrative responsibilities, including asset protection.
• Ensure the Red Coat program is in place according to Catering Event Service minimum standards.
• Delegate tasks to ensure timely room setups that meet event service standards.
• Manage departmental inventories and assets, including par levels and maintenance of equipment.
• Project supply needs for the department, such as pads, pens, and bottled water.
• Conduct function room inspections prior to each function to ensure compliance with specifications.
• Maintain cleanliness and sanitation standards in all banquet operation areas.
• Act as a liaison between Banquets, Event Planning, and Event Delivery teams throughout events.
• Review the Diary weekly to ensure space maximization for events.
• Ensure function rooms are set according to event documentation and customer requirements.
• Make presence known to customers and stay available to solve problems.
• Interact with guests to obtain feedback on product quality and service levels.
• Empower employees to provide excellent customer service.
• Set service goals for event service supervisors and employees to achieve Event Planner satisfaction goals.
• Conduct monthly department meetings with Event Service staff.
• Schedule employees to ensure shift coverage and meet business demands.

Requirements

• High school diploma or GED required.
• 3 years of experience in event management, food and beverage, or a related professional area.

Nice-to-haves

• Experience in hospitality management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work in a fast-paced environment.

Benefits

• Adoption assistance
• Commuter assistance
• Disability insurance
• Employee discount
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• 401(k) plan with up to 5% company match
• Accrued paid time off
• Life insurance
• Group disability insurance
• Travel discounts
• Paid parental leave
• Health savings account
• Tuition assistance
• Pre-tax commuter benefits