Event Services Manager

$70,000 - $70,000/Yr

Accor Group - Seattle, WA

Full-time - Mid Level

Seattle, WA

Accommodation

About the position

The Event Services Manager at Fairmont Hotels & Resorts is responsible for delivering exceptional guest service and managing event logistics to ensure a memorable experience for clients. This role involves coordinating various aspects of events, from initial booking to execution, while maintaining strong relationships with clients and internal departments.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Confirm all event related information with clients in a timely manner
• Establish and maintain rapport with clients, prior to, during and post conference, encouraging repeat business
• Organize conference, cruise, entertainment and meeting bookings from date of booking to departure
• Create detailed event orders and resumes to ensure all operational departments are provided accurate information in a timely manner
• Create floor plans for each event to ensure banquets and clients are in agreement prior to set up
• Conduct pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated
• Conduct and/or attend daily meeting to review event contracts and ensure last minute changes are communicated with appropriate departments
• Create proposals for new event business, process changes to contracts and addendums
• Organize hotel site tours to showcase the Fairmont Olympic Hotel
• Initiate billing procedures, ensuring any deposits and/or credit applications are received with adequate information and within an acceptable time frame
• Handle special projects in addition to daily tasks
• Ensure open communication with department coordinators, holding consistent one-on-one meetings
• Support and encourage effective working relationships within the team and supporting departments
• Follow departmental policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Requirements

• Previous leadership experience within a similar role preferred
• Previous Front Desk, Event Coordinator and/or Reservations experience required
• University/College degree in a related discipline preferred
• Previous Property Manager System and Passkey experience preferred
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities with a high attention to detail
• Strong organization and time management skills
• Excellent communication skills, both written and verbal
• Ability to work well under pressure in a fast paced environment, handling many tasks simultaneously
• Ability to work independently and complete assigned tasks, as well as work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Highly responsible & reliable

Benefits

• Salary of $70,000 / year
• Employee travel program offered discounted rates in Fairmont's and Accor worldwide
• Parking/Commuting discounts
• Medical, dental, vision insurance available for all full-time colleagues and their families
• Additional supplemental insurance available, Free base employee only medical insurance
• 401K retirement plans with a 4% match for all colleagues
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!