Event Services Manager

$55,000 - $60,000/Yr

Colorado Springs World Arena - Colorado Springs, CO

Full-time - Mid Level

Colorado Springs, CO

Performing Arts, Spectator Sports, and Related Industries

About the position

The Event Services Manager position at the Broadmoor World Arena is an exciting opportunity for professionals looking to enhance their experience in both arena and theater venues in the picturesque Colorado Springs, Colorado. This role is essential for the coordination of events at the Broadmoor World Arena and the Pikes Peak Center for the Performing Arts. The successful candidate will be responsible for overseeing all aspects of event planning and execution, ensuring that each event runs smoothly from start to finish. This includes communicating with event promoters, managers, and production teams throughout the entire event lifecycle, from pre-event planning to post-event settlement. The Event Services Manager will need to be highly organized and detail-oriented, demonstrating excellent written, verbal, and interpersonal communication skills. The role requires a flexible schedule, as it may involve working nights, weekends, holidays, and extended hours. The manager will coordinate logistical details with various departments, including operations, housekeeping, catering, and technical services, to ensure that all event requirements are met according to client contracts and production riders. In addition to event coordination, the manager will also be responsible for procuring external contract equipment and labor, facilitating pre and post-event walkthroughs, and serving as the facility representative during events. This includes enforcing facility policies, resolving public complaints, and managing event budgets. The role also involves hiring and training part-time staff, developing training programs, and providing excellent customer service to a diverse range of clients and stakeholders.

Responsibilities

• Plans, coordinates, and executes assigned events at The Broadmoor World Arena and Pikes Peak Center for the Performing Arts.
• Communicates with event promoters, event managers, and production managers throughout all stages of events from pre-event planning through event execution and settlement.
• Coordinates the requirements of each event based on the client contracts and production riders.
• Coordinates with operations, changeover, housekeeping, box office, catering, marketing, and technical services to ensure that logistical details of each event are being delivered.
• Procures external contract equipment and labor including but not limited to audio, lighting, backline, heavy equipment, vehicles, gases, décor, etc. and ensures timely delivery and setup as needed for events.
• Facilitates pre and post-event walkthroughs to assess facility condition.
• Serves as facility representative during events: enforces facility policies and procedures throughout each event, identifies and resolves event challenges, and resolves public complaints.
• Schedules in-house and 3rd party approved vendor stagehands and rigging labor for assigned events.
• Supervises back of house operations and staff including stagehands, security, and standby crew during assigned events.
• Manages event budgets and completes settlement documents for each event.
• Communicates event requirements for the scoreboard, auxiliary boards, marquee, and video equipment.
• Ensures event compliance with applicable fire and safety codes.
• Works with Event Services Department colleagues and Human Resources to determine the Part-Time Guest Services, Stagehand, and Parking hiring needs and implement the hiring process.
• Works with the Division Head of Events and Guest Services to develop and implement the training and safety program for training new Part-Time staff.
• Coordinates and follows up on any necessary disciplinary actions or additional training including performance reviews & development plans.
• Develops and implements the Annual Part-Time Staff Training Meeting with Event Services Department colleagues.
• Provides excellent customer service to a wide variety of customers - internal and external.

Requirements

• Demonstrated successful history of responsibility and leadership in a similar field.
• Strong customer service skills.
• Ability to meet deadlines and work effectively under stressful conditions.
• Proficient in Microsoft Word, Excel, Outlook, and CAD programs.
• 4-year bachelor's degree from an accredited institution in Event Management, Theater Management, Business Management or other related field is preferred.
• A minimum of 3 years' experience managing events in a theater or arena is preferred.
• Experience with technical theater equipment (lighting & audio) is preferred.