Event Services Program Manager
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About The Position
The Event Services Program Manager at JLL will play a pivotal role within the Meetings & Events team, focusing on delivering exceptional customer-facing services that enhance workflow processes and promote the global adoption of the Meetings & Events program. This position requires a dynamic individual who thrives in a fast-paced and constantly evolving environment, demonstrating a consultative and collaborative approach to team management. The successful candidate will oversee a team of Event Services Specialists, ensuring that they are equipped with the necessary training and direction to provide the highest level of customer service, with a strong emphasis on the customer experience. In this role, the Event Services Program Manager will be responsible for motivating the team through collaboration, clear communication, and a commitment to continuous improvement. Regular performance evaluations will be conducted to provide constructive feedback and support professional growth within the team. The manager will also serve as the escalation point for the Event Services team, addressing customer concerns and ensuring that service delivery meets and exceeds expectations. The position involves strategic consultation for complex customer requests, ensuring that all service delivery is aligned with the company’s objectives. The manager will support the development of global operating procedures, document processes, and recommend improvements to enhance efficiency. Building relationships with key internal teams and collaborating with event service vendors will be essential to ensure seamless integration of services into the event management process. The role also requires immersion in the company culture to effectively apply and exemplify organizational values and goals.
