Cornell University - Ithaca, NY
posted about 2 months ago
The Event Technical Support Service Manager plays a crucial role within the Video Engineering & Event Services department at Cornell University. This position is responsible for overseeing the Event Technical Support service, which includes managing a team of audio-visual engineers, service owners, technicians, and media producers. The team is dedicated to providing comprehensive audio-visual applications, infrastructure, and services that support the university's teaching, research, and outreach missions. The manager will coordinate technology support for significant university events such as Commencement Week, Reunions, New Student Convocation, and other high-profile gatherings, ensuring that all audio-visual needs are met with precision and professionalism. In addition to IT service management responsibilities, the Event Technical Support Service Manager will engineer audio-visual distribution solutions for events, provide consultative services to campus customers, and offer audio-visual support for executive offices and meeting spaces. The role requires a strong focus on customer service, effective communication, and the ability to manage multiple priorities in a fast-paced environment. The manager will also be expected to foster a culture of belonging and a psychologically healthy work environment, promoting cooperation, respect, and inclusivity among team members and stakeholders. The position demands a flexible schedule, including extended hours during live events, and a commitment to supporting diversity, equity, access, and inclusion within the university community. The successful candidate will be instrumental in ensuring that Cornell's events are executed flawlessly, leveraging their technical expertise and leadership skills to enhance the university's mission.