Event Technology Intern (Spring Semester 2025)- Audio Visual Naples, FL

Encore - Naples, FL

- Intern

Naples, FL

Professional, Scientific, and Technical Services

About the position

The Event Technology Intern will assist in the set-up and operation of large- and small-scale audiovisual systems for live events while ensuring the utmost client satisfaction. This role will learn to work in the field providing technical and sales support, or as a corporate professional at one of the offices. This position will report into field or corporate management.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the events' duration.
• Understands and fosters the hotel/client relationship.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
• Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Requirements

• Currently pursuing a BA/BS Degree; preference in Hospitality, Business, Media Production, Radio/TV/Film, or related field and in your senior year in program.
• 0-6 months of field audio-visual or customer service experience.
• Technical aptitude demonstrated through interest and exposure to new technology.
• Ability to work at a hotel location within the major metro market you are applying for.
• Must be able to lift 50 lbs.