Encore - Chicago, IL
posted 16 days ago
- Intern
Chicago, IL
Professional, Scientific, and Technical Services
About the position
The Event Technology Intern will assist in the set-up and operation of large and small scale audiovisual systems for live events while ensuring the utmost client satisfaction. This role will learn to work in the field providing technical and sales support, or as a corporate professional at one of the offices. This position will report into field or corporate management.
Responsibilities
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
- Strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the events' duration.
- Understands and fosters the hotel/client relationship.
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
- Handles equipment challenges and changes in a timely and professional manner.
- Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Works with clients to finalize invoices.
- Completes order entries in Navigator, as needed.
Requirements
- Currently pursuing a BA/BS Degree; preference in Hospitality, Business, Media Production, Radio/TV/Film, or related field.
- 0-6 months of field audio visual or customer service experience.
- Technical aptitude demonstrated through interest and exposure to new technology.
- Ability to work at a hotel location within the major metro market you are applying for.
- Must be able to lift 50 lbs.
