Events Administrative Assistant

Hilton - Houston, TX

Full-time - Entry Level

Houston, TX

Accommodation

About the position

The Events Administrative Assistant at Hilton Americas-Houston plays a crucial role in supporting Event Managers and ensuring the smooth execution of events. This position is ideal for individuals looking to start a career in the events and hospitality industry, providing opportunities to develop organizational, communication, and problem-solving skills while delivering exceptional guest experiences.

Responsibilities

• Organize, plan, and prioritize duties by developing plans and goals.
• Communicate timely with internal and external clients via telephone, email, written documents, or in person.
• Handle phone calls, emails, and greet clients for events in a professional manner.
• Input programs in booking systems and manage VIP guest arrangements.
• Coordinate site visits and create necessary documents such as BEOs, group resumes, and post-event reports.
• Assist clients and ensure their expectations are met.
• Demonstrate knowledge of job systems, products, and booking processes.
• Make decisions and solve problems by analyzing issues and determining the best solutions for clients.
• Participate in customer site inspections and assist with the sales process as necessary.

Requirements

• Demonstrated ability to deliver exceptional guest experiences.
• Strong communication skills, both verbal and written.
• Ability to organize and prioritize tasks effectively.
• Experience with booking systems and event management processes is a plus.
• Problem-solving skills and the ability to make decisions under pressure.

Nice-to-haves

• Experience in the hospitality or events industry.
• Familiarity with customer service principles and practices.

Benefits

• Opportunities for career advancement within Hilton.
• Access to Hilton's global network and resources.
• Training and development programs to enhance skills.