Events Manager

$66,000 - $71,000/Yr

Marriott International - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Accommodation

About the position

The Events Manager at Marriott International is responsible for overseeing the planning and execution of events at the property, ensuring a seamless transition from sales to service. This role involves coordinating with various departments and clients to deliver exceptional customer service throughout the event lifecycle, from pre-event preparations to post-event follow-ups. The Events Manager also identifies opportunities for revenue enhancement and manages logistics for events of average complexity.

Responsibilities

• Prepare all event documentation and coordinate with Sales, property departments, and customers to ensure high-level service throughout all event phases.
• Manage event logistics and operations to ensure seamless progress and adherence to established procedures.
• Greet customers during the event phase and hand off to the Event Operations team for execution.
• Ensure billing accuracy and conduct bill reviews with clients prior to processing the final bill.
• Manage group room blocks and meeting space for assigned groups.
• Identify operational challenges and develop solutions in collaboration with property staff and customers.
• Act as a liaison between field salespersons and customers throughout the event process.
• Participate in customer site inspections and assist with the sales process as necessary.
• Solicit feedback from property departments to enhance the Event Planner's experience.
• Deliver excellent customer service and empower employees to do the same.

Requirements

• High school diploma or GED; 1-2 years of experience in event management or a related field, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with at least 1 year of experience in event management.

Nice-to-haves

• Experience in customer service
• Knowledge of current trends in event management and design

Benefits

• Commuter assistance
• Paid parental leave
• Health savings account
• Employee stock purchase plan
• Disability insurance
• Health insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Adoption assistance
• Parental leave
• Employee discount
• Life insurance