Marriott International - Fort Lauderdale, FL
posted about 2 months ago
The Events Manager at Marriott International is responsible for overseeing the planning and execution of events at the Fort Lauderdale Marriott Harbor Beach Resort & Spa. This role involves preparing all event documentation and coordinating with sales, property departments, and customers to ensure a consistent and high level of service throughout the pre-event, event, and post-event phases. The Events Manager primarily handles events of average complexity, ensuring a seamless transition from sales to service and back to sales. The position recognizes opportunities to maximize revenue through upselling and offering enhancements to create outstanding events. The Events Manager is expected to manage event logistics and operations effectively. This includes ensuring that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. The manager greets customers during the event phase and hands off to the Event Operations team for the execution of details. They are responsible for billing accuracy and conducting bill reviews with clients prior to processing the final bill. Additionally, the Events Manager manages group room blocks and meeting spaces for average to large-sized assigned groups, identifying operational challenges and determining the best solutions in collaboration with property staff and customers. Exceptional customer service is a core responsibility of the Events Manager. They deliver excellent service throughout the customer experience, empowering employees to do the same and setting a positive example for guest relations. The manager coordinates and communicates event details both verbally and in writing, ensuring that they are present and available to address any issues that arise during the event. They follow up with customers post-event to gather feedback and improve future service. The Events Manager also leads event management teams, conducting formal pre- and post-event meetings to review group needs and feedback. They assist in the sales process and revenue forecasting for customer groups, up-selling products and services throughout the event process. The role requires a proactive approach to human resources activities, including reviewing guest satisfaction results and providing feedback to employees to enhance service performance. Overall, the Events Manager plays a crucial role in ensuring that events are executed flawlessly and that customer satisfaction is prioritized throughout the process.