Events Manager

The Robey Chicago - Chicago, IL

Full-time - Mid Level

Chicago, IL

About the position

The Events Manager at The Robey Hotel is responsible for overseeing the day-to-day operations of the front of house team in a high-volume restaurant environment. This role focuses on driving sales, managing costs, and ensuring an exceptional guest experience. The ideal candidate will have experience in full-service restaurant management and will be tasked with recruiting, training, and developing a high-performing team.

Responsibilities

• Meet restaurant operational standards by implementing productivity, quality, and customer-service standards; resolving problems; recommending system improvements.
• Support restaurant goals in all areas of operations and achieve desired volume growth/optimum profit.
• Drive sales and repeat business by building rapport and establishing relationships with frequent visiting guests; control costs by monitoring expenditures, identifying variances, and minimizing waste.
• Supervise and lead efficient daily shifts (including opening and closing shifts), ensuring an exceptional guest and employee experience.
• Maintain guest service by helping wait staff with table preparation and food delivery.
• Maintain ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
• Accomplish restaurant objectives by selecting, orienting, training, coaching, counseling, and disciplining employees; clearly communicate job expectations and developmental feedback; adhere to and enforce policies and procedures; ensure that all paperwork and documentation is completed accurately and on a timely basis.
• Monitor, address and document individual hourly employee performance through ongoing feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action up to and including employment termination.
• Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations.
• Monitor and ensure the restaurant and the team's compliance with all Company and restaurant policies and procedures as well as all legal and regulatory requirements.

Requirements

• At least 1-3 years of full-service management experience in a high-volume restaurant.
• Demonstrated leadership capability to build strong teams and to achieve business goals.
• Skills in leading hourly team members and working as part of a management team.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Potential Bonuses
• Dining Discounts