Events Manager

$66,000 - $71,000/Yr

Marriott International - Los Angeles, CA

Full-time - Entry Level

Los Angeles, CA

10,001+ employees

Accommodation

About the position

The Events Manager is responsible for overseeing the planning and execution of events at the W Los Angeles - West Beverly Hills. This role involves coordinating with various departments and clients to ensure a seamless experience throughout the event lifecycle, from pre-event preparations to post-event follow-ups. The Events Manager also identifies opportunities to enhance events and maximize revenue through upselling and service improvements.

Responsibilities

• Prepare all event documentation and coordinate with Sales, property departments, and customers to ensure high-level service throughout all event phases.
• Manage event logistics and operations to ensure seamless progress and adherence to established procedures.
• Greet customers during the event phase and hand off to the Event Operations team for execution.
• Ensure billing accuracy and conduct bill reviews with clients prior to processing the final bill.
• Manage group room blocks and meeting space for assigned groups.
• Identify operational challenges and develop solutions in collaboration with property staff and customers.
• Act as a liaison between field salespersons and customers throughout the event process.
• Participate in customer site inspections and assist with the sales process as necessary.
• Solicit feedback from property departments to enhance the Event Planner's experience.
• Deliver excellent customer service and empower employees to do the same.

Requirements

• High school diploma or GED; 1-2 years of experience in event management or a related field, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with at least 1 year of experience in event management.

Nice-to-haves

• Experience in hospitality or customer service roles.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.

Benefits

• Adoption assistance
• Commuter assistance
• Disability insurance
• Employee discount
• Employee stock purchase plan
• Flexible spending account
• Health insurance
• 401(k) plan with up to 5% company match
• Accrued paid time off
• Life insurance
• Group disability insurance
• Travel discounts
• Paid parental leave
• Health savings account
• Tuition assistance
• Pre-tax commuter benefits