Events Manager

$58,000 - $75,000/Yr

Marriott International - Kissimmee, FL

Full-time - Entry Level

Kissimmee, FL

Accommodation

About the position

The Events Manager is responsible for overseeing all aspects of event planning and execution, ensuring a seamless transition from sales to service and back. This role involves coordinating with various departments and customers to deliver high-quality service throughout the event lifecycle, from pre-event preparations to post-event follow-ups. The Events Manager also identifies opportunities for revenue maximization through upselling and enhancements, while maintaining exceptional customer service standards.

Responsibilities

• Prepare all event documentation and coordinate with Sales, property departments, and customers.
• Ensure events progress seamlessly by following established procedures and collaborating with other employees.
• Greet customers during the event phase and hand off to the Event Operations team for execution.
• Ensure billing accuracy and conduct bill reviews with clients prior to processing the final bill.
• Manage group room blocks and meeting space for assigned groups.
• Identify operational challenges and develop solutions in collaboration with property staff and customers.
• Act as a liaison between field salesperson and customer throughout the event process.
• Participate in customer site inspections and assist with the sales process as necessary.
• Solicit feedback from property departments to identify areas for improvement.
• Deliver excellent customer service and encourage the same from other employees.
• Coordinate and communicate event details to customers and property operations.
• Follow up with customers post-event and respond to guest problems and complaints.
• Conduct formal pre- and post-event meetings to review group needs and feedback.
• Assist in the sales process and revenue forecasting for customer groups.

Requirements

• High school diploma or GED with 1-2 years of experience in event management or related area, or
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year of experience in event management.

Nice-to-haves

• Experience in hospitality or customer service roles.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• Potential stock awards and deferred compensation plans