Events Technical Coordinator - IT Department

NANA Regional Corporation - Anchorage, AK

Full-time

Anchorage, AK

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Events Technical Coordinator is responsible for the technical planning and execution of large-scale corporate events, focusing on organizing technical staffing, equipment, and facility requirements to ensure effective meetings, conferences, and conventions. This role involves operating and maintaining audio-visual equipment, managing video conferencing solutions, and providing technical support for event participants, while also consulting with external resources and venue hosts to meet event needs.

Responsibilities

• Organize technical staffing, including internal resources, external partners, and venue representatives to support corporate events.
• Plan, set up, configure, and operate audio and video equipment for organizational meetings, conferences, and conventions.
• Utilize industry knowledge and expertise to ensure proper equipment operation and to maximize system performance.
• Analyze, diagnose, and resolve hardware and software issues, recommending corrective solutions where appropriate.
• Maintain inventory of equipment, including portable systems, backup solutions, and associated accessories (e.g., cables, mixers, adapters, etc.).
• Establish preventative maintenance schedules for equipment and recommend replacements.
• Conduct research into hardware and software in support of development and/or procurement of audio and video conferencing solutions.
• Maintain up-to-date knowledge of supported hardware and software solutions.
• Receive and respond to incoming calls, emails, or verbal requests regarding event planning, equipment operation, or technical inquiries.
• Contact third-party, vendor-specific support, as needed, to resolve issues and assist and facilitate hardware and software repairs.
• Work closely with IT and service providers to assess, troubleshoot, test, and resolve internet or network related issues impacting event performance and/or participant devices.
• Perform other duties as assigned.

Requirements

• 4-year degree in Information Technology, Digital Media, Communications, or related field.
• 5+ years of experience setting up, configuring, and operating A/V equipment and video conferencing solutions.
• Experience with hardware including microphones, speakers, projectors, screens, cameras, mixing boards, cables, and adapters.
• Proficiency in software including Microsoft 365, Microsoft Teams, and Microsoft Windows OS.
• Knowledge and experience in computer systems, hardware, and software.
• Ability to establish relationships, build rapport, and work in a team-oriented, collaborative environment.
• Comfortable with team dynamics and openly seeks and shares information.
• Ability to work effectively in the face of stress, ambiguity, and difficult situations.

Nice-to-haves

• Experience in customer service and interpersonal skills.
• Strong oral and written communication skills.

Benefits

• Equal Opportunity Employer
• Accommodation Requests for Job Seekers with a Disability