Exception Handling Specialist

Sonic Healthcare USA - Houston, TX

Full-time - Entry Level

Houston, TX

Ambulatory Health Care Services

About the position

The Exception Handling Specialist at Clinical Pathology Laboratories, Inc. is responsible for troubleshooting and resolving issues related to laboratory specimens and testing. This role serves as a key resource for both internal and external inquiries, ensuring quality service and effective communication within a fast-paced medical environment.

Responsibilities

• Effectively utilizes resources to maximize productivity, determine priority and ensure quality service
• Efficiently uses the Laboratory Information System (LIS) for ordering, crediting, noting out, canceling tests, and determining specimen acceptability
• Identifies proper tubes, containers, transport media, and storage temperature for each test type
• Provides specimen requirements, reference ranges and information on specimen stability
• Works amongst other internal departments to best resolve problems
• Understands test requesting, labeling, specimen storage and retrieval, and tracking of all specimens received for testing
• Understands current work lists and how to track all ordered tests analyzed
• Utilizes customer service skills to effectively and efficiently handle inquiries
• Handles administrative duties that may include maintaining records
• Adheres to departmental policies and procedures
• Performs all other duties as assigned

Requirements

• High school diploma or GED
• Two years of experience in a medical laboratory (preferred)
• State licensure if applicable

Nice-to-haves

• Proficient with related software

Benefits

• Full-time position with a competitive salary
• Opportunities for professional development
• Inclusive workplace culture