Executive Account Director - West (Bay Area)

$289,000 - $340,000/Yr

Cushman & Wakefield - San Francisco, CA

Full-time - Senior

Remote - San Francisco, CA

Real Estate

About the position

The Executive Account Director will lead strategy and growth opportunities for a portfolio of Occupier accounts in the Bay Area. This senior relationship manager will oversee account teams to ensure effective planning and collaboration across services, aiming to enhance client satisfaction and drive revenue growth.

Responsibilities

• Drive proactive strategy to expand client relationships and increase service delivery and revenue growth.
• Develop an overall vision for client value and service delivery across various service lines.
• Create a relationship map and strategy to understand client business goals and identify partnership opportunities.
• Provide thought leadership and seek innovation and efficiency opportunities across the enterprise.
• Partner with the Quality team to evaluate growth opportunities and improve contract renewal likelihood.
• Infuse a culture of client excellence and growth into account leadership teams.
• Lead multi-disciplinary teams in preparing responses to RFPs and client presentations.
• Set and measure operational and financial goals for client accounts.
• Ensure implementation and delivery of all contracted deliverables, focusing on client satisfaction.
• Coordinate regular performance reviews between clients and C&W to enhance relationships and manage action plans.
• Develop and maintain strong relationships with clients, vendors, and partners.
• Manage P&L for regional accounts, including budget development and achievement of EBIDTA targets.
• Instill a data-driven approach among account team members.
• Oversee risk mitigation and dispute resolution for clients.
• Build a highly engaged workforce focused on client needs and satisfaction.
• Partner with HR for talent reviews and succession planning.
• Develop knowledge of C&W platform resources to enhance client satisfaction.

Requirements

• Bachelor's degree required; Master's degree or MBA preferred.
• 15+ years of experience, with 10 years in occupier or outsourcing services preferred.
• Competency in one or more core service lines.
• Financial analysis and computer literacy with applicable software knowledge.
• Experience in resource allocation and implementation.
• Superior relationship building and management skills.

Nice-to-haves

• Strong leadership and management skills.
• Ability to handle sensitive issues professionally.
• Demonstrated ability to identify and close cross-sell opportunities.
• Strong communication, negotiation, and analytical skills.
• Team-oriented approach.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life insurance
• Disability insurance
• Paid time off
• Unpaid time off